We are hiring a Guest Services Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role is ideal for someone with strong leadership skills and a customer-first mindset who thrives in a busy hotel environment.
Benefits:
Competitive pay.
Leadership development programs
Hotel discount programs
Responsibilities:
Supervise front desk.
Handle escalated guest issues and special requests
Maintain scheduling and training for front desk team
Monitor guest feedback and implement service improvements
Collaborate with other departments to improve operations
Requirements:
1+ years of hotel or hospitality experience, Strong leadership and problem-solving skills, Excellent interpersonal and written communication, Working knowledge of hotel software systems & Ability to work flexible shifts, including weekends
Numbers & Facts
Location
Colorado Springs
Skills
Hospitality and Tourismunmatched
Interpersonal Skillsunmatched
Leadershipunmatched
Operational Improvementunmatched
Problem Solving Skillsunmatched
Writing Skillsunmatched
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