Essential Duties Key tasks and responsibilities to be performed in the role In partnership with the FIS Director and other staff, coordinate and manage outside partnerships and programs, which may include: Serving as a liaison between the organization, partner agencies, volunteers, and clients to ensure coordinated, high-quality services Coordinating activities and schedules of attorney and non-attorney volunteers Developing and participating in partnerships with other non-profit organizations and/or private attorneys to provide legal services to certain individuals from our service area Developing and participating in relationships and partnerships with parishes and parishioners of the Diocese of Colorado Springs to support the immigrant community Developing and participating in relationships and partnerships with other organizations and individuals to support the immigrant community Coordinating community presentations for immigrants or for the broader community Coordinating occasional legal clinics and other services to the community Coordinating client referrals to other attorneys and programs Utilizing available agency data to track FIS strategic plan progress, gather data for grant applications and reports, and otherwise support FIS operations Providing friendly, welcoming, and professional customer service to FIS volunteers, partners, and others involved in or benefiting from these partnerships and programs Providing leadership in recommending improvements and adjusting processes in response to changing needs and realities With appropriate training and oversight from FIS legal representatives, provide individual case management, which may include: Providing oral interpretation and written translation between English and Spanish Creating, maintaining and updating client files; updating electronic files and databases; completing forms; gathering and organizing evidence, application packets, and client documents; processing mailings and filings; communicating with courts, agencies, witnesses, and clients; and copying and scanning documents to support these activities Otherwise assisting with client representation under the direction and oversight of the legal representative Providing friendly, welcoming, and professional customer service to FIS clients and potential clients Assisting clients with technical competencies necessary to receive legal services, such as signing onto videoconferencing platforms, submitting documents, and signing up for necessary services Consistently, accurately, and timely entering data into existing systems Providing leadership in recommending improvements to client case management and documentation systems Carefully protecting the confidentiality of all information and data related to client representation Competencies Skills, behaviors, and abilities necessary to succeed in the role, but not required for eligibility. Preferred competencies include: Ability to manage innovative programs and develop streamlined, effective systems to support successful implementation and advance the organization’s mission Excellent attention to detail Exposure to immigration law and/or programs that serve the immigration community is helpful Prior experience in a legal setting is helpful Computer proficiency and ability to learn and accurately utilize various programs and databases Demonstrated self-starter Ability to work independently with little supervision and to work collaboratively within a team Comfort with uncertainty and innovation Strong time management and organizational skills, with ability to prioritize multiple important tasks, meet deadlines, and work under pressure Strong support for FIS’s mission and clients Work Environment A majority of the assigned duties are performed in an office environment.