Job Description
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Join Milestone Data Center Technicians as they are key players in powering the backbone of cutting-edge Data Centers! You'll be responsible for daily support of data center operations at a customer site in Santa Clara. Experience the thrill of hands-on work in a dynamic, tech-driven environment where your efforts directly impact the success of state-of-the-art data infrastructure.
Data Center Technician II
Location: Santa Clara, CA
Type: Full-Time, Onsite
Shift: Day Shift & Swing Shift available with On-Call Rotation
Responsibilities:
- Install, maintain, troubleshoot, and replace compute and network hardware
- Perform hardware break-fix, diagnostics, and component replacement
- Support rack and stack deployments, equipment installs, decommissions, and refreshes
- Handle structured cabling, cable testing, and Layer 1 network troubleshooting
- Assist with basic device provisioning and CLI troubleshooting
- Monitor and respond to incidents, alerts, and service requests
- Document work in ticketing, asset, and change management systems
- Maintain accurate inventory, asset records, and chain-of-custody logs
- Support shipping/receiving, RMAs, audits, and equipment lifecycle tasks
- Follow SOPs, safety/security policies, and change management procedures
- Participate in an on-call rotation and respond to urgent onsite needs as required
Required Qualifications:
- Minimum 2 years of hands-on data center experience
- Experience with rack and stack, hardware maintenance, and structured cabling
- Strong troubleshooting skills for enterprise compute and network hardware
- Working knowledge of Apple Silicon hardware and macOS fundamentals
- Familiarity with enterprise networking equipment and basic network concepts
- Experience using ticketing, ITSM, and asset management systems
- Strong communication, organization, and documentation skills
- Ability to work onsite, follow procedures, and handle physical data center tasks
Physical / On-Call Requirements:
- Able to lift up to 50 lbs and perform physical work in a data center environment
- Must be able to acknowledge on-call within 15 minutes
- Must be able to arrive onsite within 60 minutes of notification
Numbers & Facts
| Location | Santa Clara, CA |
| Industry | Other/Not Classified |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 1997 |
| Website | http://www.milestone.tech |
About Company
At Milestone, we know IT, and we’re consistently driving innovation in infrastructure operations to improve the overall customer experience. As a Managed Services Provider (MSP), we use technology intelligently to make IT infrastructures smarter, streamlined, and ultimately, more successful.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to your company and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients.
Since our inception in 1997, our clients have benefited from more efficient operations and a renewed focus on employee development and business innovation. When founder, Prem Chand, started Milestone Technologies, Inc. he aimed to solve the growing problem of IT Relocation for Silicon Valley businesses. Today, with more than 2,000 employees serving a substantial client base of over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.
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