*Future Opportunities - Network Operations Field Technician

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Responsibilities:

• Assisting in critical network infrastructure environment maintenance tasks

• Conducting IDF commissioning audit (Handoff/Closeout)

• Correctly label racks/IDFs

• Assisting in updating existing QC SOP, & MOP documents

• Deploying base config on network devices as needed

• Following existing methods of procedure (MOP)

• Handling patching requests copper and fiber

• IDF clean-up hygiene tasks at assigned location(s)

• Performing MDF/IDF audits and JR audits

• Performing basic troubleshooting of break fix issues

• Performing basic troubleshooting during an outage

• Performing IDF audit remediation as directed

• Supporting projects requested by manager

• Providing support for change requests (CRs)

• Providing support for power shutdowns

• Rack-mounting switches and routers

• Reviewing and comment on MOPs

• Testing and troubleshoot basic copper and fiber links

• Testing and troubleshoot complex multipoint circuits

• Updating commonly used documents (Rack docs, Fiber mapping, Netcracker, Double Helix)

• Participating in the on-call rotation once training is completed

Requirements:

• High School Diploma or GED equivalent

• Effective time management skills and the ability to work independently

• Effective written and verbal communication skills

• Must have reliable/personal transportation

• Keen attention to detail is required

• Ability to read and understand maps/diagrams

• Must be able to lift 75 pounds

Preferred:

• Certifications in technology specific areas, networking, or management preferred

• Experience installing Cisco equipment

• Certifications preferred: A+, N+, S+, (CompTIA Certs), MCP

• Experience using ITSM tools, ticketing systems, and reporting

• Experience with Google tools preferred (Google Sheets)