["Retail Operations Specialist","Retail Operations Specialist"]

Company DescriptionBy working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard University Central Administration?Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.At Harvard FCU, we believe a brighter world is possible, and that together, we can all help create it. That's why, since 1939, we've helped our members build a strong financial future so they can make an impact in life, wherever it may lead. From students to professionals, from in-branch to online, from new beginnings to lifetime milestones, from Harvard Square to around the world, we deliver the accessible financial tools and resources everyone, everywhere needs to thrive. By coming together to serve, equip, and empower people to make a positive impact in their lives and communities, we're helping build a more prosperous world for all. Join us! Harvard FCU: DescriptionThe Retail Operations Specialist is responsible for driving operational consistency, strengthening controls, and supporting frontline execution across all Harvard FCU branches. This position conducts branch audits, reinforces policies through coaching and training, and partners with cross-functional teams to ensure procedures are clear, aligned, and effective in the branch environment. This role plays a critical part in identifying process gaps, reducing operational risk, improving staff performance through targeted coaching, and ensuring compliance with established standards. The Retail Operations Specialist also supports incentive validation and participates in cross department collaboration and projects that enhance retail operations.Job-Specific ResponsibilitiesConduct planned and surprise branch audits to ensure consistency in processes, controls, and documentationIdentify operational gaps, risks, and inconsistencies; document findings and track corrective actions to completionProvide real-time coaching to branch staff (MSRs, Leads, ABMs, and BMs) to reinforce policies and improve performanceDevelop and deliver training, job aids, checklists, and branch-ready proceduresSupport rollout of new processes and ensure consistent adoption across branchesPartner with Compliance, Operations, Training, IT, and other teams to align branch‑impacting changesIdentify process improvement opportunities and recommend practical solutionsValidate and support retail incentive reporting, tracking, and payout processesServe as a resource for branch teams on workflow questions and operational clarificationProvide occasional in‑branch support or coverage as neededParticipate in cross‑functional projects impacting retail operationsBasic Qualifications3+ years of experience in retail banking or credit union branch operationsHigh School Diploma or EquivalentAdditional Qualifications and SkillsExperience conducting branch audits or operational reviewsExperience in compliance, control testing, or quality assuranceExperience creating training materials, job aids, and process documentationExperience with reporting, data validation, or incentive trackingStrong ability to coach staff and reinforce operational standardsExcellent attention to detail with strong follow‑throughEffective written and verbal communication skillsProficiency in Microsoft 365 (Outlook, Excel, Word, Teams)A successful candidate will haveStrong operational discipline and accountabilityCoaching and development mindsetProcess improvement and problem‑solving skillsAbility to influence and build relationships across teamsStrong organizational and prioritization skillsHigh level of professionalism and discretionWorking ConditionsOnsite work is performed in an office setting.Standard Hours/Schedule35 hours per week – Onsite 3 Days Per Week. 35 hours per week, split between branches, office, and remote work. Regular local travel required. Schedule may vary based on audits, training, and operational needs.TravelMust be able to travel regularly between branch locations in Boston, Cambridge, and Somerville.Visa Sponsorship InformationHarvard University is unable to provide visa sponsorship for this position.Pre‑Employment ScreeningCredit, Criminal, Education, Identity, Prohibited Parties (OFAC – Office of Foreign Assets Control).Other InformationThis position has a 90-day orientation and review period.Work Format DetailsThis position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non‑Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard‑designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University's Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.Salary Grade and RangesThis position is salary grade level 054. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.BenefitsGenerous paid time off including parental leaveMedical, dental, and vision health insurance coverage starting on day oneRetirement plans with university contributionsWellbeing and mental health resourcesSupport for families and caregiversProfessional development opportunities including tuition assistance and reimbursementCommuter benefits, discounts and campus perksEEO/Non-Discrimination Commitment StatementHarvard University is committed to equal opportunity and non‑discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes. Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non‑discrimination policy. Harvard's equal employment opportunity policy and non‑discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.#J-18808-Ljbffr