[Sales] Account Coordinator

Job Description

The duties and responsibilities of this position include, but are not limited to:
 -Assisting customers of US branch with product-related questions by email and in person
 -Handling claims regarding refunds or exchanges
Processing orders are given over the phone, email, or internal ERP system

 -Handling communication with customers and vendors to ensure on-time payment

 -Assisting in coordinating the delivery process to meet guarantees to customers
 -Managing relationships with customers
 -Updating internal databases with account information
 -Liaise with internal teams to ensure proper pre-and post-sales service
 -Prepare, file, and retrieve sales-related documents such as invoices and PO Status
 -Assisting all sales related work

Qualification

The following skills and qualifications are required for this position:
 -Strong communication skills with a problem-solving attitude
 -Excellent computer skills ( MS Office in particular)
 -Organizational and time-management skills
 -Hands-on experience with CRM software
 -Highly motivated, self-directed, and customer service oriented
 -Demonstrate strong attention to detail and a sense of urgency
 -Ability to learn and perform multiple tasks in a fast-paced environment
 -Ability to work independently as well as in a team environment
 -Bachelors degree