["Sales/Design Specialist & Customer Service","Sales/Design Specialist & Customer Service"]

Sales & Design Specialist / Customer Service Representative

We are seeking a motivated and customer-focused Sales & Design Specialist / Customer Service Representative to join our team. The ideal candidate will have experience in retail sales, distribution, or customer service and possess strong communication and organizational skills. This role involves assisting customers, generating sales, providing design recommendations, and ensuring an exceptional customer experience from start to finish.

Responsibilities include:

• Assisting customers with product selection and providing professional recommendations.
• Developing and maintaining strong customer relationships through excellent service.
• Preparing quotes, processing orders, and following up on customer inquiries.
• Supporting showroom and sales operations while maintaining a professional appearance.
• Collaborating with team members to meet sales goals and customer expectations.
• Managing multiple customer projects simultaneously while meeting deadlines.
• Handling customer concerns and resolving issues in a timely and professional manner.
• Maintaining accurate records of customer interactions, orders, and sales activities.
• Providing design assistance for kitchen cabinetry, flooring, and related products when applicable.

Qualifications include:

• 1–2 years of experience in retail sales, distribution sales, or customer service preferred.
• Experience in kitchen cabinet sales or design, including knowledge of 20/20 Design software, is a plus.
• Flooring sales or flooring customer service experience is a plus.
• Strong communication, interpersonal, and customer service skills.
• Self-motivated with a positive attitude and strong work ethic.
• Ability to work independently and as part of a team.
• Excellent time management and organizational skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Bachelor's degree preferred but not required.