ERP Support Specialist Jobot
Powell, OH1 day ago
- $70,000–$85,000 Per Year
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Skills
- 1st Level Supportunmatched
- Call Centersunmatched
- Communication Skillsunmatched
- Customer Support/Serviceunmatched
- Documentationunmatched
- Hardware Administrationunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Microsoft Officeunmatched
- Microsoft Windows Operating Systemunmatched
- Microsoft Windows System Administrationunmatched
- Mobile Devicesunmatched
- Multitaskingunmatched
- Operational Communicationsunmatched
- Operations Processesunmatched
- Point of Sale (POS) Softwareunmatched
- Point of Sale (POS) Systemsunmatched
- Problem Solving Skillsunmatched
- Retailunmatched
- Retail Operationsunmatched
- Root Cause Analysisunmatched
- Software Administrationunmatched
- Systems Maintenanceunmatched
- Technical Deliveryunmatched
- Technical Supportunmatched
- Telecommunicationsunmatched
- Typingunmatched
- iOSunmatched
Description
We are seeking an experienced Store Technology Support Specialist to provide first-level technical support for retail store operations. This role is ideal for someone who enjoys solving technical issues while delivering exceptional customer service in a fast-paced environment.
You will support store hardware, software, point-of-sale systems, mobile devices, and operational processes while documenting incidents and escalating issues when appropriate.
Key Responsibilities
- Provide first-level technical support for retail stores
- Troubleshoot hardware, software, POS, and networking issues
- Document incidents, troubleshooting steps, and resolutions accurately
- Utilize strong problem-solving skills to determine root cause
- Escalate complex issues to Tier II support when appropriate
- Support remote users with technical issues
- Monitor system updates, outages, and operational communications
- Identify recurring issues and communicate trends to technical teams
- Provide support through phone, email, and other communication channels
- Minimum 3 years of Help Desk or Technical Support experience
- Previous experience supporting retail technology or POS systems
- Strong customer service and communication skills
- Experience troubleshooting Windows hardware and software
- Basic understanding of networking concepts
- Experience with Microsoft Windows and Microsoft Office
- Ability to multitask in a fast-paced call center environment
- Typing speed of 50 WPM or higher
- Apple iOS device support experience
- Experience supporting mobile devices and tablets
- Remote support experience
- Telecommunications troubleshooting knowledge
- Retail technology support experience
This role supports retail operations during the busiest time of the year.
Candidates must be available for mandatory holiday scheduling including:
- Day 1 in-person orientation/training attendance (if applicable)
- Black Friday Weekend
- Candle Weekend
- Fridays, Saturdays, and Sundays throughout November and December
- December 26 (Boxing Day)
- Early morning and late evening shifts as business requires
- Flexible scheduling during peak holiday operations
Numbers & Facts
| Location | Columbus, OH |
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