Overview:
GovCIO is currently hiring for a Site Support Engineer - Senior. This position will be located in Albuquerque, NM and will be an onsite.
Responsibilities:
- Leads IT support at the site level, handling escalated tickets and critical system issues
- Mentors junior engineers and implements IT best practices
- Ensures operational uptime and reliable IT services
Qualifications:
High School with 6 years (or commensurate experience)
Required Skills and Experience
- 6 years experience in IT support
- Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
- Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
- Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
- Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
- Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
- Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks
Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance
Posted Salary Range:
USD $62,000.00 - USD $72,000.00 /Yr.