: Technical Team Lead — Citrix VDI & Windows 365 Cloud PC Migration

Deltasoft Solutions

San fransico, California
Remote

Autofill and Review

30+ days ago

Job Description

Benefits:

401(k)
401(k) matching
Bonus based on performance

Job Title: Technical Team Lead — Citrix VDI & Windows 365 Cloud PC Migration

Duration: 6-9 months+

Location: Remote supporting PT / MT.

We seek an experienced Technical Team Lead to manage day-to-day operations of Citrix VDI and published app environments and to lead the technical transition to Windows 365 Cloud PCs for ~1,800 users. This hands-on role combines platform engineering, operational leadership, and technical project leadership (working with an assigned Project Manager) to ensure a smooth migration, stable service, and operationalized Cloud PCs. Experience with Citrix MetaFrame/MetaVance claims tools and legacy Citrix management utilities for troubleshooting session broker behavior, policies, and application profiling is required.

Core Responsibilities

Operations & Team Leadership

Lead and mentor an engineering team for Citrix VDI, Published App Servers, and Windows 365 Cloud PC operations.
Own daily operational health: monitoring, incident response, RCA, maintenance, patching, and capacity management.
Drive continuous improvement: runbooks, automation, run-rate tasks, and knowledge transfer to Tier 1/2.
Coordinate with service desk, networking, security, and app owners on escalations and outages.

Migration & Project Leadership (technical lead)

Serve as technical lead for migration from Citrix VDI to Windows 365 Cloud PCs; collaborate with the Project Manager to meet timelines.
Define migration strategy, architecture, target state, and operational model.
Lead POC, pilot cohorts, and phased rollouts; validate UX and app compatibility before broad onboarding.
Produce and maintain migration artifacts: diagrams, cutover playbooks, rollback plans, and deployment runbooks.
Oversee image management, provisioning, profile migration, storage, and identity/MDM integration.

Platform Engineering & Configuration

Manage and tune Citrix infrastructure: Delivery Controllers, StoreFront/Workspace, policies, machine catalogs, PVS/MCS, and published app farms.
Design and implement Cloud PC provisioning, sizing (SKU mapping), image management, and optimizations.
Configure and maintain Intune/Endpoint Manager policies, Autopilot (if used), and Conditional Access for Cloud PCs.
Build and maintain monitoring, alerting, and dashboards for Citrix and Cloud PC environments (LogicMonitor, Citrix Director, etc.).
Implement security hardening, least-privilege access, certificate management, and secure connectivity (VPN, SASE, Azure networking).

User Experience, Applications & Telephony

Ensure optimal UX for latency-sensitive workloads (call center softphones, UC apps) — tune remote protocols, multimedia redirection, and QoS.
Work with UC/telephony teams to validate audio/video behavior and resolve mouse latency, black screens, or display duplication.
Coordinate application remediation, packaging, and delivery (MSI/MSIX/App‑V/Citrix App Layering).

Integrations, Automation & Tooling

Integrate Cloud PCs with AD/Azure AD, SSO, SCCM, ITSM, and monitoring platforms.
Automate provisioning, image updates, scaling, and remediation using PowerShell, Azure Automation, or similar tools.
Implement telemetry and logging for proactive performance management and capacity forecasting.

Documentation, Handoff & Governance

Produce runbooks, support guides, and operational playbooks for post-migration teams.
Define SLAs/OLAs, maintenance schedules, and change control processes for Cloud PC operations.

Required Qualifications

7+ years in end-user computing engineering with 3 years leading technical teams or projects.
Deep hands-on experience with Citrix technologies (Virtual Apps & Desktops, StoreFront/Workspace, Director, PVS/MCS).
Experience implementing and operating Windows 365 Cloud PCs and/or Azure Virtual Desktop.
Strong knowledge of Intune/Microsoft Endpoint Manager, Azure AD, Conditional Access, and device management.
Experience with image management, application packaging, and profile management (FSLogix).
Solid networking and UC fundamentals: TCP/IP, QoS, VPN/SASE, and telephony behavior in virtual desktops.
Proficiency in automation/scripting (PowerShell, Azure CLI) and monitoring/log analytics.
Strong communication skills for cross-team coordination and stakeholder engagement.

Preferred / Nice-to-Have

Experience migrating large Citrix estates to Windows 365 Cloud PC or AVD (1,000+ seats).
Background supporting contact center/call center environments and UC integrations (Cisco, Microsoft Teams).
Experience with LogicMonitor, Citrix Cloud, or IR Prognosis replacement projects.
Azure (AZ-104, AZ-140) or Citrix (CCA/CVP/CCE) certifications.
Healthcare/insurance or regulated industry experience.

Thanks & Regards

Bhanu Prakash

DeltaSoft Solutions

bhanu.prakash@deltasoftgroup.com

Compensation: $65.00 - $70.00 per hour

About Us

Deltasoft Solutions is a leading IT staffing and consulting firm that provides a comprehensive range of services to its clients. Established in 2004, the company leverages its expertise in Cloud Services, Software Development, Data/ Network Administration, Product/Program Management, and Data Analytics to deliver high-quality IT solutions. The company’s goal is to help businesses of all sizes improve their technology infrastructure, leading to increased efficiency and competitiveness.

With a nationwide presence in the United States, Deltasoft Solutions has established strategic partnerships with various industries and firms, providing new growth opportunities and access to a wider range of services. By offering a combination of staffing and consulting services, the company assists organizations in building, maintaining, and optimizing their technology infrastructure, resulting in improved efficiency, productivity, and competitiveness.

Deltasoft Solutions is committed to delivering top-notch IT talent and cutting-edge technologies, as well as developing custom software applications to meet the unique needs of each client. Whether it’s providing IT talent, implementing cloud solutions, or developing custom software, the company strives to help its clients achieve success through technology. With a focus on quality and a comprehensive approach, Deltasoft Solutions is well-positioned to continue its growth and success in the IT industry.

Numbers & Facts

Location	San fransico, California ( Remote )
Website	https://deltasoftgroup.com/contact-us/

Skills

Alliance/Partner Managementunmatched
Application Serversunmatched
Applications Securityunmatched
Audiovisualunmatched
Automationunmatched
Brokerageunmatched
CCA - Citrix Certified Administratorunmatched
Call Centersunmatched
Capacity Managementunmatched
Capacity and Performance Managementunmatched
Change Controlunmatched
Cisco Network Systemsunmatched
Citrix Metaframeunmatched
Citrix Product Familyunmatched
Cloud Computingunmatched
Communication Skillsunmatched
Computer Engineeringunmatched
Computer Networksunmatched
Consultingunmatched
Continuous Improvementunmatched
Customer Support/Serviceunmatched
Data Analysisunmatched
Desktop Virtualizationunmatched
Digital Certificatesunmatched
Forecastingunmatched
Health Insuranceunmatched
High Tech Industryunmatched
IR (Infrared)unmatched
IT Service Management (ITSM)unmatched
Identify Issuesunmatched
Image Editorsunmatched
Image Managementunmatched
Image Optimizationunmatched
Incident Responseunmatched
Information Technology & Information Systemsunmatched
Information Technology Consultingunmatched
Insuranceunmatched
Knowledge Transferunmatched
Leadershipunmatched
Leading Edge Technologyunmatched
Machine Toolunmatched
Manufacturing Data Managementunmatched
Mentoringunmatched
Microsoft Access Databaseunmatched
Microsoft Product Familyunmatched
Microsoft Windows Azureunmatched
Microsoft Windows Operating Systemunmatched
Microsoft Windows Serverunmatched
Migration Strategyunmatched
Multimedia Protocolsunmatched
Network Administration/Managementunmatched
Network Securityunmatched
Onboardingunmatched
Operational Supportunmatched
Process Improvementunmatched
Product Managementunmatched
Product Programsunmatched
Productivity Managementunmatched
Project/Program Managementunmatched
QoS (Quality of Service)unmatched
Reporting Dashboardsunmatched
Scripting (Scripting Languages)unmatched
Service Level Agreement (SLA)unmatched
Single Sign-On (SSO)unmatched
Software Developmentunmatched
Software Patchesunmatched
Software as a Service (SaaS)unmatched
Stock Keeping Unit (SKU)unmatched
Strategic Planningunmatched
System Center Configuration Manager (SCCM)unmatched
Systems Administration/Managementunmatched
TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
Team Lead/Managerunmatched
Technical Leadershipunmatched
Technical Recruitingunmatched
Telemetryunmatched
Telephonyunmatched
Time Managementunmatched
User Interface/Experience (UI/UX)unmatched
VPN (Virtual Private Network)unmatched
Windows PowerShellunmatched

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