(USA) Director, Technology Operations

Position Summary...

What you'll do...

Role summary:
The (USA) Director, Technology Operations leads the strategic planning and execution of large-scale technology programs, ensuring alignment with business objectives and operational excellence. This role oversees financial management, risk mitigation, and performance measurement while fostering strong stakeholder collaboration across multiple business units. The Director drives innovation by integrating technology solutions with organizational priorities, guiding teams to deliver measurable value. With a focus on continuous improvement and effective communication, this position supports sustainable growth and operational efficiency within a complex, dynamic environment.
About the team:
The Delivery Optimization team develops an intelligent, scalable, and cost-efficient last mile network by enhancing sourcing, catchment, address, and trip planning. This team drives innovation through advanced technologies and product capabilities to improve asset utilization, expand customer reach, and reduce costs. It supports operational excellence by managing programs, overseeing financials, engaging stakeholders, and coordinating business operations. The team ensures reliable trip preparation and timely deliveries while maintaining strategic alignment and consistent performance across multiple projects, contributing to Walmart’s commitment to efficient and effective last mile operations.
What you'll do:

• Lead the planning, execution, and monitoring of large-scale technology programs aligned with business objectives and financial targets.
• Develop and manage program budgets, forecasts, and resource allocation to ensure optimal delivery and return on investment.
• Define program charters, performance baselines, and success metrics across multiple projects and business units.
• Build and maintain strong stakeholder relationships, influencing decisions through clear communication and data-driven insights.
• Identify risks and develop mitigation strategies to ensure program continuity and success.
• Drive continuous improvement by implementing best practices and innovative technology solutions.
• Oversee performance measurement and reporting to support strategic decision-making and operational excellence.

What you'll bring:

• Extensive experience in program and financial management, including budgeting, forecasting, and ROI analysis.
• Proven ability to define and implement large-scale technology programs aligned with business strategy.
• Strong skills in stakeholder engagement, communication, and influencing across multiple teams and levels.
• Expertise in technology landscape awareness, including emerging systems, market standards, and product leadership.
• Proficiency in performance measurement, risk assessment, and program monitoring to ensure successful delivery.
• Ability to translate complex business requirements into actionable technology initiatives.
• Demonstrated capability in business operations, planning, and data-driven decision-making.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience inproject management, program management, program operations, or related area.Option 2: 8 years’ experience in project management, program management, program operations, or related area.
3 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.