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Wildlife Conservation Society

  • Bronx, NY
  • 30+ days ago
  • $17.50 Per Hour
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Skills

  • Best Practicesunmatched
  • Coachingunmatched
  • Leadershipunmatched
  • Mentoringunmatched
  • Operational Supportunmatched
  • Operationsunmatched
  • Operations Managementunmatched
  • Organizational Skillsunmatched
  • Point of Sale (POS) Systemsunmatched
  • Salesunmatched
  • Sales Operationsunmatched
  • Sales Supportunmatched
  • Willing to Travelunmatched

Description

Job Description

Park: Bronx Zoo

Department: Admissions & Parking

Title: Senior Associate

Employment Type: Temporary

Status: Non-Exempt

Grade Level: Hourly

Pay: $17.50/hour

Reports To: Supervisor / Assistant Manager / Manager of Sales Operations

Schedule: Must be available to work weekends and holidays; weekday shifts available

Hours: Typically 8:45 AM - Park Closing, dependent on weather and attendance; schedule subject to change during peak seasons, including Holiday Lights

Position Summary

The Senior Associate for Admissions Sales Operations supports onsite sales efforts, with a strong focus on membership sales and guest service. This role helps drive revenue, supports peers, and ensures an excellent experience for guests from entry to exit. Senior Associates may step in to assist with operational leadership when needed and help maintain smooth daily operations.

Core Responsibilities

Sales Leadership & Support

  • Promote Admissions products, especially memberships and upgrades
  • Engage guests in clear and friendly conversations about membership benefits
  • Process new and renewal memberships using the point-of-sale system
  • Follow all WCS cash handling procedures
  • Support and mentor peers with sales skills and selling best practices
  • Assist in real-time feedback and coaching during shifts, as directed by Sales Operations leadership

Guest Experience & Service

  • Deliver welcoming, informed, and proactive service to all guests
  • Respond to membership questions and resolve concerns professionally
  • Maintain familiarity with park offerings, membership options, and current promotions
  • Help ensure a smooth and value-focused entry process for members and new buyers

Operational Support

  • Assist with guest service or operational issues in the absence of a lead
  • Support training efforts for new staff and contribute to a positive team culture
  • Maintain clean, organized, and stocked work areas
  • Remain at assigned posts and be able to travel between locations in the park
  • Support additional operational tasks as assigned

Numbers & Facts

LocationBronx, NY
IndustryAll
Year Founded1895
Websitehttp://www.wcs.org/about-us.aspx

About Company

The Wildlife Conservation Society, founded in 1895, has the clear mission to save wildlife and wild places across the globe. Our story began in the early 1900's when we successfully helped the American bison recover on the Western Plains. Today, we protect many of the world's iconic creatures here and abroad, including gorillas in the Congo, tigers in India, wolverines in the Yellowstone Rockies, and ocean giants in our world's amazing seascapes.

Since our founding, we have forged the power of our global conservation work and the management of our five parks in New York City to create the world's most comprehensive conservation organization. We currently manage about 500 conservation projects in more than 60 countries; and educate millions of visitors at our five living institutions in New York City on important issues affecting our planet. Our parks include: the Bronx Zoo, New York Aquarium, Central Park Zoo, Prospect Park Zoo and Queens Zoo.



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