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Job Description

Department: Restaurant Services

Title: Food Service Supervisor

Employment Type: Temporary/Seasonal

Status: Non-Exempt

Pay Rate: $19.50/hour

Reports To: Full time management.

Schedule: Must be able to work weekends and holidays; weekday hours also available

Hours: Must be able to work weekends, holidays and nights (winter season specific); weekday hours also available, depending on weather and guest attendance; schedule subject to change throughout the spring, summer & winter. Hours are subject to change on short notice depending on weather and needs of the business

Overview of Responsibilities

• Assist in leading the daily operation of the restaurant facilities.
• Enforce WCS procedures and checklists for maximum daily efficiency.
• Set up and break down work stations
• Maintain a clean and sanitary work station
• Knowledge of food products, identification and acceptable level of food quality
• Rotate and change food holding containers as needed.
• Must know methods of food preparation, cooking times, and portion sizes to ensure food is prepared according to recipe.
• Ability to evaluate food quality and preparation by tasting
• Ensure all food produced is tracked in POS system
• Cuts/slices meat and produce to be used in production.
• Responsible for ensuring proper portion sizes in all phases of production.
• Assist in other areas of production as needed
• Ensure safety protocols are met at all times

DESCRIPTION:

Leadership

• Assist in the training of staff members within your assigned location(s) consisting of, but not limited to: customer service, food handling, equipment knowledge, routine cleanliness and maintenance, daily production logs, WCS restaurant policies & procedures, etc.
• Communicate daily break schedules to staff members and cover open positions when necessary
• Assign work & kitchen priorities as the business or management dictates

Sales & Service

• Supervise the daily operation of assigned location(s) and staff to achieve all targets.
• Responsible for the timely and accurate resolution of any customer complaints
• Maintain inventory controls to ensure that society funds are handled in an accurate and secure manner that conforms to departmental policies and procedures

Routine Maintenance

• Ensure that the food presentation area is fully stocked, organized, consistent, exciting and visually appealing.
• Ensure that all work locations are neat, clean, organized and safe.
• Adhere to all Federal, State and Local labor laws and standards for food preparation, presentation, sanitation and storage.

Food Quality

• Enforce WCS provided portion size for all products sold. Ensure proper menu builds while reducing waste and shrinkage of assigned location(s).
• Prepares quality food items according to standardized recipes and instructions in a timely fashion

Collaborate

• Establish and maintain a collaborative working relationship with all staff.
• Maintain general knowledge of park attractions and amenities to provide superior customer service.
• Follow all WCS rules and regulations.

Administrative

• Assist in the preparation of reports as needed.
• Perform other duties as assigned.
• Ensure daily logs are properly filled out and filed away

PERKS of Working with Us:

• Free employee access to 5 Parks: surround yourself with animals of all kinds and getting the opportunity to interact and engage with like-minded individuals
• Complimentary Guest Park 5 Tickets + 1 Complimentary Parking (After 45 days)
• Company provided uniforms
• Park Discounts on Merchandise, Food purchases, Memberships and Daily Complimentary Meal
• Access to online learning and tuition discounts with Monroe College
• Earned Paid Sick Time ( when reached a total of hours)
• Employee Assistance Program
• Free Banking