Front Office Assistant

SCCHAllRightsReserved2026FRONTOFFICEASSISTANTJOBANNOUNCEMENTSantaCruzCommunityHealth(SCCH)isamulti-site,FederallyQualiedHealthCenter(FQHC)servingSantaCruzCountyresidents.SCCHbeganasawomenshealthcollectivein1974withthemissiontoimprovethehealthofourpatientsandthecommunityandadvocatethefeministgoalsofsocial,political,andeconomicequality.Now,50yearslater,weservethatsamemissionatourthreeclinicsites:theSantaCruzWomensHealthCenterindowntownSantaCruzservingwomenandchildren;theLiveOakHealthCenterservingeveryone;andtheSantaCruzMountainHealthCenterprovidingaccessibleandexpandedaccesstocareforourpatientsintheSanLorenzoValley.Drivenbyourcommitmenttohealthcareasahumanright,SCCHisaleadingnon-protprovideroeringcomprehensivehealthservicestoourpatients,regardlessoftheirabilitytopay.Wehavebeenrecognizedinthecommunityasaleaderindeliveringhigh-quality,innovativecare,andweareactiveinlocal,state,andnationaladvocacyworkthatempowersourpatientsandcommunitytobehealthy,happy,andsuccessful.SCCHhasadiversepatientpopulationandanengagingandfriendlyworkenvironment.Ourcaringandcommittedstaworkasateamtofulllourmissionsothatallourpatientshaveaccesstoquality,whole-personhealthcare.ABOUTTHEROLE:SantaCruzCommunityHealth(SCCH)seekingaFrontOceAssistanttojoinourteamattheLiveOakHealthCenter.Thisroleisresponsibleforwelcomingpatients,managingcheck-ins,collectingpayments,andmaintainingaccuraterecordsinourelectronichealthsystem.Theidealcandidateisorganized,detail-oriented,andcommittedtodeliveringapositiveandprofessionalexperienceforeverypatient.Classication:Full-time,Hourly,Non-ExemptLocation:LiveOakHealthCenter,SantaCruz,CAReportsto:ClinicManagerPayRange:$23.23-$26.23/hour,DOE;plus$0.50/hrSpanishbilingualdierentialSchedule:Full-Time;Someevenings&SaturdaysRequiredLanguageRequirements:BilingualinEnglish/SpanishStronglyPreferredQUALIFICATIONS:MinimumQualications:•Apassionforsupportingcommunity-basedcare•HighSchoolDiplomaorGED•Experienceorstronginterestinworkinginaclinicorhealthcare-relatedsetting•AvailabilitytoworksomeeveningsandSaturdays•Excellentcustomerservice,communication,andfollow-throughSCCHAllRightsReserved2026PreferredQualications:•BilingualinEnglishandSpanish•Bachelor'sdegreeinarelatedeld•FamiliaritywithEHRsystemsandinsuranceplans•UnderstandingofHIPAAregulationsandclinicalprocessesCOREJOBRESPONSIBILITIES:•Followfrontoceproceduresandclinicpolicies•Accuratelymanagepatientcheck-in,registration,andEHRdocumentation•Applyrelevantfederalandstateregulations,includingHIPAA•Providetimely,respectful,andpatient-centeredservice•Communicateclearlyandprofessionally,bothverballyandinwriting•Demonstrateinitiative,attentiontodetail,andstrongfollow-through•Maintainapositive,team-orientedapproachwithstaandpatients•Usesoundjudgmentandcriticalthinkingindailytasks•Completeassignmentsaccuratelyandontime•MaintainreliableattendanceandpunctualityGENERALJOBPERFORMANCESTANDARDS:KNOWLEDGEOFWORK-Possesandutilizesknowledgeofthejobwhichisessentialtoperformthespecicfunctionsandrelatedwork.QUANTITYOFWORK-Accomplishesanappropriatevolumeofsatisfactoryworkundernormalconditions.Hastheabilitytoproducedesiredresults.QUALITYOFWORK-Consistentlydemonstratesaccuracy,thoroughness,neatnessanddependabilitytoproduceworkwithinacceptablestandards.TIMELINESS-Completesassignmentsonoraheadofschedule.ABILITYTOLEARNNEWDUTIES-Interprets,learnsandrespondstoinstructionsfornewsituations,proceduresormethods.JUDGEMENTANDCOMMONSENSE-Decisions/actionsaresound,includingsafetyawareness.COOPERATION-Willingtoworkwithotherstowardcommongoals.COMMUNICATIONS-Demonstratesrelevanceandclarityofwrittenandoralexpression.Eectivenessinexchangingideasandinformation.INITIATIVE-Abilitytooriginate,developorcreatenewideasortakestepstogetthingsdone.PROBLEMSOLVING-Identiesandevaluatesalternatesolutionsandselectionofthemostappropriatecourseofaction.ATTENDANCEANDPUNCTUALITY-Showsdailyabilitytobeatworkatscheduledtime,includingbeingpreparedtoworkontimeafterbreaks,mealperiods,andotherauthorizedabsencesfromwork.SCCHAllRightsReserved2026BENEFITSTHATSUPPORTYOU:Weoeracompetitiveandcomprehensivebenetspackagetosupportemployeewell-beingandwork-lifebalance.Benetsareavailabletoemployeesworking20ormorehoursperweek,andinclude:•Employer-subsidizedmedical,dental,vision,andlifeinsurance.•Optionalcoverage:petinsuranceandothersupplementalplans.•Coveragebeginstherstofthemonthafter30daysofemploymen.t•Paidtimeoandholidaysstartingondayone.•401(k)planwith2%automaticenrollmentand2%employermatch.•Wellnessreimbursementandtelecommutingstipend(asapplicable).•Licenseandcerticationfeereimbursement(asapplicable).InternalSta:Internalstawhotransitionintothispositionwillretaintheircurrentbenets,tenure,PTOaccruals,andretirementmatchingasapplicable,withnolapseincoverageSantaCruzCommunityHealthisanEqualOpportunityEmployer(W/M/V/D).