Customer Account Specialist

Employment Type: Direct Hire
Work Location: Miami, Florida
Work Arrangement: Onsite
Pay Range: $25.00–$36.00 per hour
Experience Required: Minimum 2 years in maintenance, repair, and overhaul (MRO), customer service, inside sales, aerospace or aviation aftermarket support, or a combination of these areas
Education Preferred: Bachelor's degree or equivalent experience
Citizenship / Residency: U.S. citizenship or U.S. permanent resident status required

Position Overview

We are seeking a Customer Account Specialist to serve as the primary point of contact for assigned aerospace aftermarket accounts.

The selected candidate will manage customer requests from initial quote and order review through repair status updates, returns, credits, and issue resolution. This role works closely with Supply Chain, Operations, Quality, and Trade Compliance to prioritize requests, meet customer commitments, and maintain strong account relationships.

Essential Duties and Responsibilities

• Manage day-to-day communication and support for assigned aftermarket customer accounts.
• Prepare quotes, review customer purchase orders and repair orders, and book orders accurately.
• Coordinate return material authorizations (RMAs), returns, and credits.
• Track open orders and repairs, prepare customer reports, and provide timely status updates.
• Prioritize competing customer requests based on urgency and delivery commitments.
• Coordinate with Supply Chain, Operations, Quality, and Trade Compliance to resolve issues and meet customer requirements.
• Follow customer issues through resolution and communicate next steps and changes to commitments.
• Participate in process improvement initiatives that support customer satisfaction and account performance.
• Maintain and follow documented standard work procedures and train team members on those procedures as needed.

Required Qualifications

• Minimum of 2 years of experience in MRO, customer service, inside sales, aerospace or aviation aftermarket support, or a combination of these areas.
• Ability to manage multiple customer requests, prioritize time-sensitive work, and follow issues through resolution.
• Strong written and verbal communication skills and the ability to coordinate across departments.
• Attention to detail when reviewing orders, maintaining account records, and communicating status updates.
• U.S. citizenship or U.S. permanent resident status.
• Ability to work onsite in Miami, Florida.

Preferred Qualifications

• Bachelor's degree or equivalent experience.
• Experience supporting aerospace or aviation MRO customers, including repair orders, returns, or repair status inquiries.

Work Environment

• Onsite aerospace aftermarket customer support environment in Miami, Florida.
• Regular communication with assigned customers and internal teams supporting order fulfillment and repair operations.
• Daily work involves quotes, orders, repair status updates, returns, credits, and customer issue resolution.

Key Competencies

• Customer account and relationship management
• Quoting, purchase order review, and order booking
• Repair order tracking and customer status reporting
• Return and credit coordination
• Customer request prioritization and issue resolution
• Cross-functional communication and follow-through
• Standard work and process improvement