1000 Hour IT Systems Support Technician
Salary
$68,788.00 - $88,434.00 Annually
Location
PSCC - Bowie, MD
Job Type
Seasonal/Temporary
Job Number
11052
Department
Office of Homeland Security
Division
CAD/RMS Services
Opening Date
11/12/2026
Closing Date
11/17/2026 11:59 PM Eastern
FLSA
Exempt
Bargaining Unit
50069040
Max Number of Applicants
100
Nature and Variety of Work
Come join our team!
Prince George's County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the Countys residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince Georges County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.
The Prince Georges County Government Office of Homeland Security is seeking qualified applicants to fill a 1000-Hour IT Systems Support Technician (Info Tech Engineer 2G) position, grade G21, within its Public Safety Communications/Technical Services Division.
Applicant Limit Notice: Please be advised that applications for this position will be capped at a maximum of 100 submissions. Once this threshold has been reached, the posting will close, and no further applications will be accepted. We encourage interested candidates to apply promptly to ensure consideration.
About the Position:
Selected candidates will assist with the technology used in the daily operation of a Public Safety Answering Point / Emergency Communications Center. This is an essential, professional, technical position. The incumbent creates, implements, and maintains Public Safety technical infrastructure resources. Responsibilities include assisting in installing, configuring, monitoring, troubleshooting, repairing, and maintaining County applications, hardware, and software. The incumbent is also responsible for performing agency-specific triage functions, inventory control, and telecommunications systems support. The incumbent at this level has advanced technical knowledge and awareness of cybersecurity procedures and applies that knowledge to County operations. The principal duties may be performed in the field, office environments, warehouse facilities and garage areas. Incumbents must meet security standards and have a valid driver's license. The person in this position works under the general supervision of the OHS/PSC Assistant Technical Services Manager to ensure timely, accurate, and effective responses to requests for technical assistance.
About the Agency
The Office of Homeland Security (OHS) was developed as a result of legislation passed in 2003. This new agency incorporated critical emergency response entities that were previously part of other agencies. Public Safety Communications (PSC), which included all County 9-1-1, emergency dispatch and radio system support, had been part of the Office of Information Technology and Communications (OITC). The Emergency Management Division (EM) was within the Fire/EMS Department. EM and PSC were combined under the leadership of the Deputy Chief Administrative Officer for Public Safety/Director of Homeland Security, forming the Office of Homeland Security. The legislation and resulting changes to the Charter, spelled out the separate and distinct missions assigned to EM and PSC.
Examples of Work
Assists with installing, configuring, monitoring, troubleshooting, repairing and maintaining network, telecommunications, IT systems, hardware and software
Assists with coordinating password, log-on, and other security access functions
Monitors and inspects public safety systems and equipment for compliance with standards and regulations
Works with other County agencies, public safety personnel, vendors and contractors
Works independently and as a member of a team
Receive and process work assignments received via MTC Notifications tracking system
Maintains accurate records and provides reports for all installation, programming, and repairs performed
Provides reports on a regular basis and upon request
Provides demonstrations, instruction, training, or other information regarding the use of systems, software, or completion of certain work tasks
Provide assistance with the use, operations, repair, and troubleshooting of personal computers, Microsoft software, and other standard or customized software applications appropriate to complete assigned tasks
Performs other directly related duties consistent with the role and function of the classification
Qualifications
Minimum Qualifications
Candidates must meet all minimum qualifications listed below to be eligible for additional consideration:
An equivalent combination of education, experience and training may be considered.
Preferred Qualifications:
1 year of experience providing technical support to public safety personnel.
1 year experience maintaining operating systems and basic software programs
1 year experience in triage, repair, and troubleshooting of personal computers and Microsoft software
Working knowledge of public safety software, hardware platforms, protocols, platforms, and devices
CompTIAA+ Certification
Microsoft IT Support Specialist Certification (Microsoft 365 Certified)
Certified Information Systems Security Professional Certification (CISSP)
EACH APPLICANT MUST INCLUDE INFORMATION WHICH CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION
Additional Information
Salary Range Transparency: The salary range listed in this announcement reflects the anticipated offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity.
Tentative Interview Dates: November 30th. Please note that interview dates are subject to change and only selected candidates will receive confirmation and additional details.
Job Location: Bowie, MD and occasionally Landover, MD
Conditions of Employment: Upon selection, the candidate must (where applicable):
Successfully pass thorough public safety preemployment checks which may include background investigation, reference checks, etc.
Possess and maintain a valid drivers license, at the time of application.
Be willing and able to serve as an essential employee. This is an ESSENTIAL public safety position. Essential employees are required to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
Meet all training and performance standards and demonstrate proficiency as required by the agency.
Wear and use agency protective apparel and equipment in the performance of their assigned duties, where applicable.
Additional Information
This position must be performed onsite with NO TELEWORK OPTIONS.
Job Locations:
Selection Process May Include
ONLY ONLINE APPLICATIONS WILL BE ACCEPTED
Eligibility to Work: Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at dhs.gov/E-Verify.
INTERNAL APPLICANTS: If you are a current Prince Georges County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.
Prince Georges County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace
General Plan Information:
The Prince George's County benefits plan year is from January 1 to December 31.
A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse.
Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent.
The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services).
New employees must enroll in the County's health benefit plans within thirty (30) days of the hire date.
The effective date of the health benefits coverage is the beginning of the month following a waiting period of forty-five (45) days from the date of hire.
After enrolling in the County's benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and/or during the year, due to a family status change (i.e., marriage, births, divorce and adoption).
Employee Benefits
Prince George's County is proud to offer employees an attractive and comprehensive benefits program, including the following:
Paid Leave (Annual, Personal, & Sick) 13 Paid Holidays Retirement Benefits
Defined Benefit Pension Plan
Employer Contribution Rate-11.71%
Supplemental Pension Plan
Employee Contribution Rate (Pre-Tax)-3.48%
457(b)
403(b)
Employee Discounts Employee Assistance Program Voluntary Benefits
For additional details, please visit: https://www.princegeorgescountymd.gov/departments-offices/human-resources-management/employees/benefits
01
IMPORTANT - PLEASE READ AND ACKNOWLEDGE: I acknowledge and understand that my responses to the supplemental questions must align with the information provided under the Work Experience and Education sections of my application. My responses to the questions below and the information provided under Work Experience and Education will determine if I meet all minimum qualifications for the position. I understand that attaching a resume does not fulfill the requirement to complete the application and answer all questions. While I am highly encouraged to attach a resume, I understand that only information provided in my application will be used to evaluate my experience and education for this opportunity.
02
Are you a current Prince Georges County Government Employee?
03
Are you a current employee of the Prince Georges County Office of Homeland Security?
04
What best describes your highest level of completed education?
05
What best describes your major/field of college study or your degree achieved?
06
If you selected "Other Closely Related Field" or "Other Unrelated Field" , please indicate your major/field of study. Otherwise, please put N/A. Blank answers or answers that say "See Resume" will NOT be accepted.
07
Do you have a valid drivers license?
08
How many years of professional information technology engineering work experience do you have?
09
Describe your professional IT engineering work experience. Please include employer(s) names, your roles, and date(s) of employment. Answers that state "See Resume" or that are left blank will not be reviewed. If you do not have experience, please put N/A.
10
Which of the following do you have? Select all that apply.
11
Describe your work experience in all of the selected areas in question #10. Please include employer(s) as well as date(s) of employment. Applications that state "See Resume" will not be reviewed. If you do not have experience, please put N/A.
12
This is an essential position. Are you willing and able to participate as an essential employee? Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
Required Question
Employer Prince Georges County Government
Address 1400 McCormick Drive, Suite 159
Largo, Maryland, 20774
Phone 301-883-6330
301-883-6330
| Location | Bowie, MD |
| Salary | $68,788–$88,434 Per Year |
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