Location:
AON Pharmacy
Hiring Range:
$16.00 - $30.21
Position Summary:
The technician shall be responsible for the authorization process of orders coming into the Pharmacy from clinics
Key Performance Areas:
KPA 1 - Prior and REMS Authorizations
- Submit prior authorizations on behalf of physicians
- Follow up on submitted PA requests when no response is received
- Monitor each PA through the process until approved/denied, and inform patient, staff and clinic as indicated.
- Responsible for assisting the clinicians in obtaining Celgene authorization and confirmation numbers.
KPA 2 - Appeals
- Will review and initiate prior authorization appeal services to include first level appeal reviews. Will coordinate appeal reviews with Medical Director(s) of pharmacy benefit managers and/or peer-to-peer interviews as required.
KPA 3 - Backup to pharmacy staff
- Will monitor daily activities and provide backup support where needed, including PAP, SP follow-ups, BV and claims adjudication as needed.
KPA 4 - Education & Training
- Responsible for keeping up on all applicable training and education for maintenance of permit.
- Will train staff on PA processes.
KPA 5 - Customer Service
- Incoming and outgoing calls/emails to patients. Routing of calls to appropriate staff. Answering patient/clinic questions regarding delivery status, Rx updates, etc.
- SP follow-up to assure orders are being processed efficiently.
- Scheduling deliveries.
Position Qualifications/Requirements:
Education: High school diploma, GED or equivalent education is required
Previous Experience: Minimum of two years' experience in Retail/Specialty/Hospital Pharmacy as a Pharmacy Technician preferred; medical terminology and attention to detail required.
Core Capabilities:
- Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
- Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
- Communication Skills: Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
- Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
- Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
- Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
- Computer Skills:
- Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
Certifications/Licenses:
- Pharmacy technician registration with the Florida Dept of Health in good standing required.
- Valid state Driver's License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
Travel: 0%
Standard Work Days/Hours : Monday to Friday 9:00 AM - 5:30 PM.
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