The hours will be 8:00 to 5:00 with an hour lunch break.
Who We Are
Pro Resources is hiring a bilingual Customer Service Representative for a short-term assignment with a multi-state manufacturing and service organization that produces and distributes license plates for multiple states. This fast-paced, team-oriented office/call center role is ideal for individuals with strong communication skills and prior call center experience. Training is provided and an immediate start is available.
The Customer Service Representative Will
Handle inbound and outbound customer calls regarding license plate orders, status updates, and general inquiries
Provide accurate information and resolve customer concerns in a professional and timely manner
Assist customers in both English and Spanish
Document interactions and update customer records in the system
Collaborate with internal departments to ensure efficient order processing
Maintain a high level of customer satisfaction and service quality
Required Skills/Knowledge
Bilingual: fluent in English and Spanish (spoken and written)
Strong verbal and written communication skills
Ability to multitask and navigate computer systems efficiently
Detail-oriented with strong problem-solving abilities
Reliable and punctual with a positive attitude
Skills/Knowledge Preferred
Previous call center and/or customer service experience
Experience with order entry, order tracking, or customer database/CRM systems
Working knowledge of MS Office (Outlook, Word, Excel)
Ability to remain calm and courteous with frustrated or upset callers
Physical Requirements
Sit for prolonged periods while using a computer, phone, and headset
Occasionally lift up to 15 lbs.
Essential Functions
Able to sit for extended periods, speak and listen clearly on the phone for most of the shift, view a computer monitor, type and enter data accurately, and communicate effectively in English and Spanish for a minimum 8-hour workday.