Be the face of Jiminy Peak! As a Guest Services Associate, you’ll be the go-to person for resort information, helping guests make the most of their visit. From lift tickets and weather conditions to local amenities and general resort guidance, you’ll provide friendly, accurate, and professional support. This is a seasonal position with both part-time and full-time opportunities, including day and evening shifts. The season typically runs from late November through April, depending on weather.
Reports to: Tickets Supervisor and/or Tickets & Retail Manager
Responsibilities
Welcome guests and provide accurate information on resort details such as prices, weather, operations, and area amenities
Handle cash and credit card transactions with accuracy; complete opening/closing deposits
Manage operational banks and income bags responsibly
Maintain and disperse lost & found items appropriately
Assist in resolving guest issues or concerns with professionalism and care
Qualifications
Must be 18 years or older
Strong guest service and problem-solving skills
Ability to work well with diverse groups of people
Basic computer knowledge
Ability to multitask in a busy environment
Availability on weekends and holidays with reliable transportation
Professional appearance and demeanor
Must successfully complete a Criminal Background Check (CORI)
Numbers & Facts
Location
Hancock, MA
Skills
Background Investigationunmatched
Bank Managementunmatched
Banking Operationsunmatched
Card Processingunmatched
Hospitality and Tourismunmatched
Multitaskingunmatched
Operations Managementunmatched
Problem Solving Skillsunmatched
Retail Managementunmatched
Team Playerunmatched
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