245D Program Manager

Build Something Bigger - And Change Lives, Including Your Own. In 1935, Louise Whitbeck Fraser opened a school in her home for people with disabilities - defying social expectations and choosing compassion over convention. She believed everyone deserves the chance to reach their potential and thrive. Today, that same bold spirit is alive in every Fraser service. We're still building something bigger - a more inclusive, connected world where everyone belongs. At Fraser, you'll find more than a job. You'll find purpose. You'll find growth. And you'll find a place where your work changes lives - including your own.

About Us:

Fraser is a dedicated, compassionate non-profit organization committed to making a positive impact on the lives of those we serve. As part of our team, you'll engage in meaningful work and have the opportunity to make a real difference. If you're passionate about client-centered care and ready to contribute to a dynamic, impactful organization, we invite you to join us in shaping the future of Fraser.

Fraser is hiring a Program Manager to provide leadership, oversight and supervision to assigned Community Living Sites and Services. Assures continuous quality improvement in service development and program management. Ensures compliance with regulations as well as the vision, policies and budgetary parameters of Fraser.

Job duties:

• Oversee routine operations for Community Living sites, and supervise on-site as necessary.
• Oversee Program Operations for Community Living Services.
• Respond to emergencies immediately and provide direction and support to staff and individuals.
• Monitor service delivery excellence, customer satisfaction and regulatory compliance through a quality assurance process.
• Respond to deficiencies and implement recommendations for corrective action.
• Implement staffing patterns based on the needs of individuals, maintaining the budget for staffing. Suggest changes to the staffing pattern to meet changing individual or budgetary needs.
• Collaborate with property management to ensure all Community Living sites are well maintained.
• Collaborate with the accounting department to assure accurate financial management at service sites, proper billing processes and well planned revenue collection strategies.
• Provide support with new individual intake in collaboration with the Program Coordinators.
• Assist in the development and implementation of division policies, procedures, budget, and quality assurance system for Community Living Services.

Fraser Offers:

• Opportunities for community involvement in Fraser organized events
• Career growth opportunities
• Tuition Discounts at select colleges and Fraser School
• Fraser is a qualified employer in the Public Student Loan Forgiveness Program
• Employee Referral Bonuses
• Paid training
• Verizon Wireless cell phone plan and accessories discount

Benefits for Full-time Employees (30+ hours per week):

• UKG Wallet - Eligible employees can access earned wages before payday for added financial flexibility
• Medical, dental and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee Assistance Plan (EAP)
• Life, AD&D and Voluntary Life Insurance
• Long-Term Disability, Voluntary Short-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance
• Pet Insurance
• 403(b) Retirement Plan with Company Match
• Work-Life Balance, Generous Paid Time Off Plan

Location, Schedule & Pay:

• Plymouth, Hopkins and Minnetonka areas
• Monday through Friday 9 am - 5 pm; and after hours/weekend on call in a 4-6 week rotation
• The starting pay for this role is $62,000 to $67,000 annually depending on qualifications

What qualifications are required?

• BA / BS in human services or a related field preferred.

• Designated Manager as defined by 245D regulations.

• HS Diploma or Equivalent AND four years of full-time work experience providing direct care services to persons with disabilities

• Associate degree in Human Services or related field AND 2 years of full-time work experience (or equivalent) providing direct care services to persons with disabilities

• BA/BS in Human Services or related field AND 1 year of full-time work experience (or equivalent) providing direct care services to persons with disabilities

• Ability to pass certification course to administer medications and treatments (within 60 days of hire).

• At least three years of supervisory and managerial experience required, five years preferred.

• Ability to meet the program management and oversight criteria outlined in MN statute 245D.

• Proficiency in regulatory compliance required, especially MN Statute 245D, CRS licensing, and Positive Supports Rule.

• Valid Minnesota Driver's License with acceptable record required.

Why Join Fraser?

• Meaningful Impact

Help individuals and families lead more connected, independent, and fulfilling lives. Your impact here is real - and lasting.

• Competitive Pay & Benefits

Fraser offers fair pay and comprehensive benefits that support your health, well-being, and future goals.

• Flexibility & Work-Life Balance

With flexible schedules, generous paid time off, and wellness programs, Fraser helps you care for others without sacrificing yourself.

• Grow Your Career With Us

We invest in your development with training, licensure support, leadership pathways, and real opportunities to advance.

• Culture That Lives Its Values

Inclusion isn't just a buzzword - it's how we operate. You'll be seen, heard, and supported to bring your full self to work.

• Thrive with Stability and Purpose

With nearly 90 years of trusted service and continued growth, Fraser is a nonprofit where you can build a lasting, mission-driven career.

Fraser is Minnesota's leader in autism, mental health, and disability services - and one of the few Certified Community Behavioral Health Clinics (CCBHCs) in the state. As a nonprofit organization, we provide integrated community behavioral healthcare that improves quality, accessibility, and coordination of care. We lead with compassion, innovate with purpose, and fight for inclusion - every single day. Ready to Build Something Bigger? Join Fraser. Grow with us. Make a difference. Because when you thrive, so does the world around you.

Diversity, Inclusion, and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.

Fraser is an Affirmative Action and Equal Opportunity Employer.

If you are having trouble applying or have questions, please contact Fraser HR at careers@fraser.org. If you have successfully submitted your application, you will get a confirmation email. If you do not receive the confirmation email, please check your junk/spam folders, then contact us as we may not have received your application. Thank you for considering Fraser!