38247 Field Service Technician

Job

Title:

Field

Service

Technician

Exemption

Status:

Nonexempt

Reports

to:

Technology

Technician

Date

Revised:

August

2026

Dept./School:

Technology

Services

Grade

Pay:

203

Primary

Purpose:

Troubleshoot,

repair,

maintain,

and

support

all

computer

and

peripheral

equipment

in

the

field,

down

to

board

level,

using

appropriate

test

and

support

equipment.

Additionally,

provide

senior-level

support

for

technology

equipment

at

all

GISD

facilities.

Qualifications:

Education/Certification

High

School

Diploma

or

equivalent

A+

Certified

Valid

Texas

driver's

license

N+

Certification,

preferred

Apple

Certified

Mac

Technician

Certification

(ACMT),

preferred

Apple

Certified

Support

Professional

(ACSP),

preferred

Experience

Minimum

of

three

(3)

years

supporting

PCs,

wireless

devices,

Apple

equipment

on

a

Network,

troubleshooting,

and

repairing

AV

equipment

Special

Knowledge/Skills/Abilities

Knowledge

of

and

appropriate

use

of

test

equipment

Ability

to

troubleshoot

and

repair

PCs,

laptops,

printers,

and

various

electronic

equipment

Ability

to

maintain

accurate

paperwork

and

records

Ability

to

handle

a

high-volume,

fast-paced

workload

Working

proficiency

with

Microsoft

and

Google

software

applications

Detail-oriented,

flexible

Strong

interpersonal

skills

Effective

communication

skills

Major

Responsibilities

and

Duties

1.

Diagnoses

and

repairs

computer

and

electronic

equipment

in

the

field.

2.

Respond

to

the

support

ticket

system

promptly.

3.

Provide

second-level

support

to

technical

staff

and

end-users

as

needed.

4.

Strong

working

knowledge

of

Microsoft,

Apple,

and

Chrome

operating

systems.

5.

Provide

first-level

engineering

support

for

network

and

computer

equipment

in

the

field.

6.

Document

service

efforts

using

the

trouble

ticket

system.

7.

Provide

technical

assistance

and

advice

in

decisions

and

recommendations

made

by

the

Technology

Department.

8.

Maintain

equipment

inventory.

9.

Follows

district

and

department

procedures.

10.

Perform

all

other

duties

as

assigned.

Supervisory

Responsibilities:

None

Mental

Demands/Physical

Demands/Environmental

Factors

Tools/Equipment

Used:

Electronic

test

and

repair

equipment,

personal

computer

and

peripherals,

and

hand

tools

Posture:

Moderate

sitting;

occasional

bending/stooping,

pushing/pulling,

and

twisting

Motion:

Repetitive

hand

motions,

substantial

walking,

climbing

on

a

ladder,

over

equipment

and

other

objects,

and

some

reaching

Lifting:

Regular

lifting

and

carrying

(up

to

50

pounds),

significant

strength

needed;

arms,

shoulders,

back,

and

legs

Environment:

Work

irregular

hours;

occasional

prolonged

hours;

work

inside

and

outside

with

exposure

to

the

sun,

heat,

and

inclement

weather,

and

exposure

to

noise

Mental

Demands:

Work

with

frequent

interruptions;

maintain

emotional

control

under

stress;

maintain

confidentiality

This

document

describes

the

general

purpose

and

responsibilities

assigned

to

this

job.

It

is

not

an

exhaustive

list

of

all

responsibilities

and

duties

that

may

be

assigned

or

skills

that

may

be

required.

Reviewed

by

Date

Received

by

Date