We're hiring a Security Supervisor to lead our on-site team at Ross Park Mall. In this role, you'll oversee daily security operations, supervise staff performance, and ensure a safe, customer-friendly environment.
This is a hands-on leadership role for someone who thrives in fast-paced environments and can confidently manage both people and security operations.
Key Responsibilities
Supervise, coach, and support Security Officers to ensure strong performance
Enforce post orders, safety procedures, and company policies
Conduct patrols and respond to incidents, alarms, and emergencies
Maintain daily activity reports, logs, and incident documentation
Coordinate with local police, fire departments, and mall management
Ensure proper operation of systems (CCTV, fire panels, radios, access control)
Train and onboard new team members
Assist with scheduling, payroll submission, and shift coverage
Conduct site inspections to ensure compliance and safety standards
Deliver excellent customer service to visitors, tenants, and staff
Qualifications
Previous security supervisor or leadership experience required
Strong knowledge of security operations and procedures
Ability to lead, motivate, and hold employees accountable
Comfortable handling emergency situations and decision-making under pressure
Strong communication and report-writing skills
Experience with CCTV, alarm systems, and life safety systems preferred
Must meet all state/local security licensing requirements
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.
Numbers & Facts
Location
Florence, KY
Skills
Access Controlunmatched
CCTVunmatched
Coachingunmatched
Communication Skillsunmatched
Corporate Policiesunmatched
Customer Support/Serviceunmatched
Documentationunmatched
Incident Responseunmatched
Leadershipunmatched
Licensingunmatched
Life Safety Systemsunmatched
Maintain Complianceunmatched
Operationsunmatched
Operations Processesunmatched
People Managementunmatched
Performance Managementunmatched
Reporting Skillsunmatched
Safety Processunmatched
Safety Standardsunmatched
Security Equipmentunmatched
Security Monitoringunmatched
Staff Motivationunmatched
System Operationsunmatched
Writing Skillsunmatched
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