3rd Teller

Position Summary: The 3rd Teller is responsible for overseeing the operations of the branch in the absence of the Branch Manager or Assistant Branch Manager. This role ensures efficient daily operations, provides leadership to personnel, and manages branch activities. The 3rd Teller also performs standard teller duties and supervises other tellers to maintain high service standards and operational accuracy. Duties and Responsibilities: Perform teller transactions accurately and efficiently, including deposits, withdrawals, payments, and issuance of monetary instruments, in accordance with bank policies, procedures, and internal controls.Provide professional, courteous, and consistent customer service while assisting customers with routine inquiries, transactions, and basic problem resolution.Maintain a working knowledge of bank products, services, and procedures to effectively assist customers, answer questions, and support appropriate referrals.Verify customer identity and transaction documentation in accordance with bank policy and regulatory requirements.Examine checks and negotiable instruments for proper endorsement, completeness, and authenticity prior to processing.Communicate clearly and professionally with customers to ensure understanding of transactions, policies, and next steps.Protect the confidentiality of customer and bank information and maintain a professional demeanor at all times.Balance cash drawer and ensure accuracy of all transactions, scanner reports, and end-of-day documentation.Review transaction activity for accuracy and completeness; identify, research, correct, and escalate discrepancies or exceptions as appropriate.Follow all policies related to cash handling, security, dual control, and transaction processing to minimize risk and ensure compliance.Monitor daily activity for suspicious or unusual transactions and report concerns promptly in accordance with bank policy and regulatory requirements.Maintain organized and accurate documentation to support audits, reviews, and operational reporting.Assist with branch opening and closing procedures as assigned, including facility security, cash drawer preparation, system readiness, and completion of required documentation.Perform authorized overrides and operational approvals within assigned authority levels and in compliance with bank policies.Assist with vault operations, ITM/recyclers, branch cash levels, and inventories such as monetary instruments and gift cards, ensuring proper controls, documentation, and security.Serve as a resource for teller staff by answering procedural questions and assisting with complex or unusual transactions.Assist with basic device troubleshooting (e.g., scanners, printers, cash counters) and notify appropriate contacts when issues persist.Provide operational coverage in the absence of the Branch Manager or Assistant Branch Manager, supporting daily branch activities and escalating issues as needed to ensure continuity and compliance.Assist with training new tellers by demonstrating procedures, reinforcing accuracy standards, and explaining branch processes and controls.Help reinforce compliance with procedures, service standards, and internal controls through day-to-day operational support.Support in-branch initiatives by directing customers to appropriate resources.All other duties as assigned.