46 SISP-TR-DO-0046 - Case Management Support L3

Security Specialist, Skill Level 3

($95,388 - $148,608)

Overall Assignment Description: Case Management Support

Duties include:

• (U) Responsible for managing the Level 2 to perform and support the duties described in position 19

• (U) Provide case management support to established PERSEC program

• (U) Ensure case management team members provide timely security support to Personnel Security’s internal and external tasking’s, projects, and programs

• (U) Support the execution and maintenance of the day-to-day NGA PERSEC programs though case management initiatives

• (U) Provide agency level technical expertise concerning the personnel security disciplines and standard operating procedures in support of case management

• (U) Responsible for training case management contractor staff, as needed

• (U) Prepare, support and administer PERSEC case management program briefings, as needed

• (U) Prepare, write, and present reports, various forms of correspondence, as required

• (U) Research, prepare and maintain security procedures/guidance in support of case management

• (U) Brief SISP leadership and other NGA KC’s, as required, regarding the program requirements and regulations in support of case management

• (U) Appropriately and accurately maintain and update databases and files (e.g., PeopleSoft security system of records, SISP SharePoint Pages, internal SISP file folders, etc.) with data entry in a timely manner/real time related to case management, as needed

• (U) Respond in a timely manner to all telephone and/or email actions, questions, or status inquires

• (U) Assist in maintaining distribution lists for customers to contact PERSEC for case management, as needed/required

• (U) Bring case management issues to the attention of the government Team Leads

• (U) Assist the government PERSEC team to help in developing recommendations for case management improvement

• (U) Provide innovative process improvement solutions to improve NGA PERSEC case management system and reportability to DNI utilizing process improvement techniques and methods

• (U) Document and provide Weekly Activity Report (WAR) actions in the SISP designated template and timeline to the Government Lead

• (U) Monitor all case progress to ensure cases are completed within IRTPA mandates.

• (U) Manage assignment, tracking, reporting and prioritization of cases as specified by the Government

• (U) Accurately create the DNI Quarterly Metrics reports and deliver for review at least three business days prior to the external suspense

• (U) Prepare the SISP monthly metrics slides with all required information and deliver to SISP leadership by the seventh business day of the month

• (U) Elevate to the SISP leadership issues and proposed solutions to bottlenecks precluding achievement of metrics and pull metrics reports as requested by government PERSEC teams

• (U) Maintain all tracking reports and status reports in PERSEC Drive shared files, with the latest revision in the external folder, and historical records maintained in an archive folder

• (U) Maintain metrics slides and reports in the PERSEC shared files on COE and SBU, as appropriate based on classification level

• (U) Ensure all case data entry is current and accurate in the PeopleSoft Investigations and Adjudication Modules

• (U) Inspect and document that all folders are clearly marked and easily searchable; using the document mapping criteria provided by the Investigations and Adjudications Branch Chiefs

Skills and Experience:

Required:

• (U) Bachelor’s degree or equivalent experience in a related field to personnel security

• (U) Significant experience in personnel security (7-10 years) in the DOD/IC

• (U) Significant experience with Microsoft Suite

• (U) Attention to detail when applying personnel security case management methodologies

• (U) Demonstrated experience in clear and concise writing skills

• (U) Excellent organizational skills to ensure meeting required timelines and Federal Investigative Standards quality standards