Temporary Patient Services Associate

SCCH2026AllRightsReservedTEMPORARYPATIENTSERVICESASSOCIATEJOBANNOUNCEMENTSantaCruzCommunityHealth(SCCH)isamulti-site,FederallyQualifiedHealthCenter(FQHC)servingSantaCruzCountyresidents.SCCHbeganasawomenshealthcollectivein1974withthemissiontoimprovethehealthofourpatientsandthecommunityandadvocatethefeministgoalsofsocial,political,andeconomicequality.Now,50yearslater,weservethatsamemissionatourthreeclinicsites:theSantaCruzWomensHealthCenterindowntownSantaCruzservingwomenandchildren;theLiveOakHealthCenterservingeveryone;andtheSantaCruzMountainHealthCenterprovidingappropriateandexpandedaccesstocareforourpatientsintheSanLorenzoValley.Drivenbyourcommitmenttohealthcareasahumanright,SCCHisaleadingnon-profitproviderofferingcomprehensivehealthservicestoourpatients,regardlessoftheirabilitytopay.Wehavebeenrecognizedinthecommunityasaleaderindeliveringhigh-quality,innovativecare,andweareactiveinlocal,state,andnationaladvocacyworkthatempowersourpatientsandcommunitytobehealthy,happy,andsuccessful.SCCHhasadiversepatientpopulationandanengagingandfriendlyworkenvironment.Ourcaringandcommittedstaffworkasateamtofulfillourmissionsothatallourpatientshaveaccesstoquality,whole-personhealthcare.POSITIONSUMMARY:ThePatientServicesAssociateisresponsibleforperformingavarietyofadministrativeofficedutieswhichcontributetothesuccessfuloperationoftheMedicalRecordsDepartment,specificallydeliveryofaffordable,qualityhealthcaretowomen,childrenandmen.AsacriticalteammemberofthePatientServicesDepartment,MedicalRecordsassistantsmayalsoprovidesupportforthecallcenterorfrontoffice.Thispositionrequiresexceptionalcriticalthinking,goodpatientrelations,organizationalandtimemanagementskills,andastrongattentiontodetail.Classification:Temporary,Full-time,Hourly,Non-exemptDuration:Approximately3months,withthepossibilityofextensionbasedonorganizationalneedsLocation:AdminReportsto:ChiefOperationsOfficerHours:Monday-Friday;40hrs/weekLanguage:BilingualinEnglish/SpanishPreferredPayRange:$23.23-$27.32perhour,DOE.Plus$0.50/hourbilingualdifferentialSpanish/English.Qualifications:MinimumQualifications:•HighSchoolDiplomaorGED.•Experienceand/orinterestinhealthcare.SCCH2026AllRightsReserved•Technicalcompetencywithcomputers.•Excellentpatient/customerservice,communicationandfollow-throughskills.DesirableQualifications:•BAorcollegecourseworkrelatedtohealthcare,preferred.•Previousexperienceinaprimarycarehealthcaresetting,especiallyMedicalRecordsexperience.•BilingualinEnglishandSpanish.•AbilitytoworkatleastsomeeveningsandSaturdaysasrequiredfororganizationalstaffingsupport.Skills&Knowledge:•Knowledgeofstandardhealthcarepracticepoliciesandprocedures.•ExperienceworkingwithcomputersandknowledgeofMicrosoftOfficesoftwareproducts.•AbilitytoworkwithpracticemanagementandEMRsystems.•Knowledgeofhealthinsuranceplans.•Knowledgeofhealthcareterminology,procedures,andpractices.•KnowledgeofHIPAAregulations.•Excellentverbalandwrittencommunicationskills.•Abilitytoworkindependentlyandtousegoodjudgment.•Abilitytoworkeffectivelyandharmoniouslywithco-workers.COREJOBRESPONSIBILITES:ESSENTIALFUNCTIONSINCLUDEBUTARENOTLIMITEDTO•Usingcomputersforlocating,filing,preparing,androutineofpatientdocuments,correspondence,andexternalmedicalrecords.•AccessingoutsidehealthcenterportalstoretrieveanddownloadpatientmedicalrecordsforinclusioninEMR(currentEMRisOCHINEPIC).•ScanningdocumentationintoEMRperprotocols.•Preparingdocumentationforprovidersignatureasitrelatestopriorauthorizationsformedications,prescriptionassistanceprogramsandstateorfederalforms.•Operatingcopyand/orfaxmachineuponinstruction.•Assistingadministrativestaffonspecialprojects.•Participatinginthedesignandimplementationofnewworkflows.•Attendingrequiredmeetings,andtraining.•EnsuringprotectionofindividuallyidentifiablehealthinformationperHIPAAregulations.•Otherdutiesasassigned.SCCH2026AllRightsReservedGENERALJOBPERFORMANCESTANDARDS:KNOWLEDGEOFWORK-Possesandutilizesknowledgeofthejobwhichisessentialtoperformthespecif-icfunctionsandrelatedwork.QUANTITYOFWORK-Accomplishesanappropriatevolumeofsatisfactoryworkundernormalconditions.Hastheabilitytoproducedesiredresults.QUALITYOFWORK-Consistentlydemonstratesaccuracy,thoroughness,neatnessanddependabilitytoproduceworkwithinacceptablestandards.TIMELINESS-Completesassignmentsonoraheadofschedule.ABILITYTOLEARNNEWDUTIES-Interprets,learnsandrespondstoinstructionsfornewsituations,proceduresormethods.JUDGEMENTANDCOMMONSENSE-Decisions/actionsaresound,includingsafetyawareness.COOPERATION-Willingtoworkwithotherstowardcommongoals.COMMUNICATIONS-Demonstratesrelevanceandclarityofwrittenandoralexpression.Effectivenessinexchangingideasandinformation.INITIATIVE-Abilitytooriginate,developorcreatenewideasortakestepstogetthingsdone.PROBLEMSOLVING-Identifiesandevaluatesalternatesolutionsandselectionofthemostappropriatecourseofaction.ATTENDANCEANDPUNCTUALITY-Showsdailyabilitytobeatworkatscheduledtime,includingbeingpreparedtoworkontimeafterbreaks,mealperiods,andotherauthorizedabsencesfromwork.ASSIGNMENTANDBENEFITSThisisatemporary,non-exempt,hourlypositionwithanassignmentprojectionof3months,withthepossibilityofextension.Temporarypositionsarenotbenefits-eligiblehowever,theemployeeisentitledto24hoursofPaidSickLeaveandautomatic2%enrollmentintheemployersponsored401kPlanand2%retirementmatch.SantaCruzCommunityHealthisanEqualOpportunityEmployer(W/M/V/D).