We are seeking for a highly motivated and qualified Inside Sales Representative, who will work as a team member within the sales/marketing group to help grow and expand our business and customer base.
Responsibilities: Inside sales responsibilities:
Answer and follow up with customer inquiries, determine customer needs and recommend specific products and solutions
Generate new and repeat sales by providing product and technical information in a timely manner
Proactively recommend items needed by customers to increase customer satisfaction and transaction profitability
Increase sales by means of cross-selling, up-selling, and promotional item offering
Contact customers proactively following sales to ensure ongoing customer satisfaction, collect valuable feedback and resolve potential issues
Maintain and build new customer relationships by visiting local accounts onsite and attending tradeshows
Maintain updated customer and sales activities in CRM
Present a professional image to customers at all time
Other duties:
Manage time and work effectively, be able to multitasking
Assist other sales, marketing, tech support activities as needed
Requirements:
BS or higher in Molecular Biology, Cell Biology or related life science
1-2 years of sales/marketing/tech support/account management experience
Excellent communication skills, both verbal and written
Customer-oriented, demonstrated ability in customer services and sales position
Team player, strong interpersonal skills
Highly motivated, entrepreneur-spirited and comfortable in a dynamic environment