Temporary Medical Assistant

SCCH2026AllRightsReservedTEMPORARYMEDICALASSISTANTJOBANNOUNCEMENTSantaCruzCommunityHealth(SCCH)isamulti-site,FederallyQualifiedHealthCenter(FQHC)servingSantaCruzCountyresidents.SCCHbeganasawomenshealthcollectivein1974withthemissiontoimprovethehealthofourpatientsandthecommunityandadvocatethefeministgoalsofsocial,political,andeconomicequality.Now,50yearslater,weservethatsamemissionatourthreeclinicsites:theSantaCruzWomensHealthCenterindowntownSantaCruzservingwomenandchildren;theLiveOakHealthCenterservingeveryone;andtheSantaCruzMountainHealthCenterprovidingappropriateandexpandedaccesstocareforourpatientsintheSanLorenzoValley.Drivenbyourcommitmenttohealthcareasahumanright,SCCHisaleadingnon-profitproviderofferingcomprehensivehealthservicestoourpatients,regardlessoftheirabilitytopay.Wehavebeenrecognizedinthecommunityasaleaderindeliveringhigh-quality,innovativecare,andweareactiveinlocal,state,andnationaladvocacyworkthatempowersourpatientsandcommunitytobehealthy,happy,andsuccessful.SCCHhasadiversepatientpopulationandanengagingandfriendlyworkenvironment.Ourcaringandcommittedstaffworkasateamtofulfillourmissionsothatallourpatientshaveaccesstoquality,whole-personhealthcare.POSITIONSUMMARY:TheMAensurespatientsreceiveexcellentcustomerservicecareandthatoperationsareconductedinsupportofthepatientcenteredmedicalhome(PCMH)model.MedicalAssistantsworkinCareTeamsandareresponsibleforavarietyofbackofficemedicalassisting,lab,andpatienteducationduties.Dutiesincludebutarenotlimitedto,preparingchartsforpatientvisits,roomingpatients,taking,andrecordingvitalsigns,assistingproviderswithexams,andworkingasastrongandflexiblememberofahealthcareteam.MedicalAssistantsareexpectedtodemonstrateexceptionalcriticalthinking,clinical,patientrelations,organizational,andtimemanagementskills.Classification:Temporary,Hourly,Non-exemptLocation:Women'sHealthCenterReportsto:ClinicManager&SiteOperationsDirectorHours:Varies;Monday-FridayLanguage:BilingualinEnglish/SpanishPreferredPayRange:$23.23-$28.41perhour,dependingonexperienceandcertification,DOE.Plus$0.50/hourbilingualdifferentialSpanish/English.SCCH2026AllRightsReservedCOREJOBRESPONSIBILITIES:ESSENTIALFUNCTIONSINCLUDEBUTARENOTLIMITEDTO:•Providehealtheducationtopatientsunderthedirectionofmedicalproviders.•Assistproviderswithmedicalproceduresandprovidedirectpatientcare(underthedirectionofmedicalproviders)whendemandishigh.•Attendandparticipateinorganizationmeetingsandattendassignedtrainingcourses.•EnsureprotectionofindividuallyidentifiablehealthinformationbyHIPAAregulations.•AssistClinicManagerinensuringthatfacilitiesaresafeandmeetstaffandpatientneeds.•Createandsupportapositiveteamworkenvironment.JobExpertise•Demonstratesknowledgeofmedicalassistingprinciplesandpractices.•Demonstratesknowledgeanduseofclinicpoliciesandproceduresaswellasapplicablefederalandstaterulesandregulations.•Appliestechnicalandproceduralknow-howtogetthejobdone.•Servesasa'resourceperson'onwhomothersrelyforadviceandanswerdifficultquestions.•Effectivelygathersandusesinformation,procedures,materials,equipment,andtechniquesrequiredforjob.•Actsasapatientliaisonwithfrontoffice,billingstaff,andproviders.•Assistsproviderswithprocedures.•DemonstratesabilitytoeffectivelyuseElectronicHealthRecordssystem(EHR).•Performslabtestsanddocumentsresults.•Conductspregnancyscreening,administersadultandpediatricinjections,provideshealtheducation,informationandreferralsasneeded.•Setsupandbreaksdownexamrooms.•Preparespaperworkforexternallaboratories,sterilizesequipmentinautoclave,andassistswithstocking,inventory,andorderingmedical/clinicsupplies.CustomerService•Providespatient-centeredcustomerserviceatalltimes.•Demonstratestheabilitytoanticipatepatientsneedsanddeliverservicesandrespondtopatientsinatimely,accurate,courteous,respectful,andfriendlymanner.•Demonstratesownership,initiative,attentiontodetail,andfollow-through.•Approachesproblem-solvingbyfocusingonpatientsfirst.•Advocatesforcarethatbestservesthepatient.•Addressescustomercomplaints/problemsinatimelymanner.CommunicationSkillsSCCH2026AllRightsReserved•Oralandwrittencommunicationisclear,concise,accurate,positive,andrespectful.•Demonstratescomprehensionoforalandwrittenquestions,instructions,andinformationrapidly,thoroughly,andaccurately.•Responsetooralandwrittenquestions,instructions,andinformationistimelyandappropriate.•Writtencommunicationiswell-organized,legible,concise,neat,andinpropergrammaticalform.•Checksworkrelatedemailandmailboxonadailybasis.TeamworkandInterpersonalSkills•Dealingswithothersarecharacterizedbyfairness,courtesy,diplomacy,honesty,firmness,empathy,andconfidence.•Effectiveinofferingsupportandassistancetoothers,inobtaininginformationfromothers,andinsupplyinginformationtoothers.•Demonstratesapositiveattitude,flexibility,andabilitytodevelopeffectiverelationshipsbyhelpingothersaccomplishtasksandusingcollaborationandconflictresolutionskills.JudgmentandProblemSolving•Usescriticalthinkingandcommonsensetoanalyzesituations,maketimelyandvaliddecisions,andtakeappropriateactions.•Demonstratesgoodjudgmentinmakingdecisions.•Resolvesissuesindependentlyandonlyseeksassistanceasneeded.Reliability•Completesassignedduties&responsibilitiesinanaccurate,timelyandefficientmanner.•Arrivesatworkontimeandmaintainsconsistentattendance.•Followsinstructionsandappropriateprocedures.•MaintainspatientconfidentialityasrequiredbyHIPAA.COMPETENCIES:Accountability:Takesownershipfordeliveringoncommitments;ownsmistakesandusesthemasopportunitiesforlearninganddevelopment;openlydiscusseshis/heractionsandtheirconsequencesbothgoodandbad;hasanabilitytoidentifystrengthsanddevelopmentalopportunitiesandleveragesinsighttomakeadjustmentstoimprovetheireffectiveness;couragetohavedifficultconversations.ClinicalSkills:StaysuptodateandknowledgeableontheclinicalguidelineslaidoutinSCCHCpolicyandprocedures.CommunicatingEffectively:Sharesinformation.Listensandinvolvesothers.Clearlyconveysideasinamannerthatengagesothersandhelpsthemunderstandandretainthemessage.AbilitytomanageSCCH2026AllRightsReservedcompetingdemands,abletodealwithfrequentchanges,delaysorunexpectedeventsandensuringworkresponsibilitiesarecoveredwhenabsent.Patient/CustomerFocus:Buildspatientconfidence,iscommittedtoincreasingpatientsatisfactionandengagement,assumesresponsibilityforsolvingpatientproblems,ensurescommitmentstopateintsaremet,respondstointernalcustomers.DecisionMaking/Judgment:Approachesproblemsanddecisionsmethodicallyandobjectively;involvesothersasneeded;usessoundjudgmentinmakingdecisionsandunderstandingtheimpacttothemselves,customers,theirteam,andtheorganization;conductstheappropriateanalysistoidentifythesymptomsandrootcauseofissues;makestimelydecisions.LeadingChange:Supportspeopleintheireffortstotrynewthings;embraceschange;maintainsaconstantfocusoneffortstoimproveperformance,qualityandefficiencyofworkprocesses.ResultsOrientation:Isfocusedonoutcomesandaccomplishments;followsthroughoncommitments;canbecountedupontosuccessfullyexecuteongoals;motivatedbyachievementandaneedforclosure;hasanattentiontodetailandisbothefficientandeffectiveinachievingahighlevelofmeasureableoutcomes;persistsinachievinggoalsdespiteobstacles.QUALIFCATIONS:MinimumQualifications:•HighSchoolgraduateorequivalent.•ClinicalMedicalAssistantSchoolindicatingcompletionofprogramincludingexternship.•CurrentBLS/CPRcertification.•Minimumofoneyearback-officeexperience.PreferredQualifications:•BilingualEnglish/Spanishstronglypreferred.•Goodknowledgeofgeneralback-officeprocedures,suchastakingvitals,andadministeringimmunizations.•GoodcomprehensiveknowledgeofmedicalterminologyinEnglishandSpanish.•Emergencyresponsecapabilityforpossiblecrisissituations.Skills&Knowledge:•Knowledgeofstandardclinicalhealthcarepracticepoliciesandprocedures.•ExperienceworkingoncomputersandKnowledgeofMicrosoftOfficesoftwareproducts.•AbilitytoworkwithpracticemanagementandEHRsystems.•Knowledgeofhealthinsuranceplans.•Knowledgeofhealthcareterminology,procedures,andpractice.SCCH2026AllRightsReserved•KnowledgeofHIPAAregulations.•Excellentverbalandwrittencommunicationskills.•Knowledgeofpersonnelmanagementandlaborlawasitrelatestothisposition.•Abilitytoworkindependentlyandtousegoodjudgment.•Abilitytoworkeffectivelyandharmoniouslywithco-workers.•Possessempathytowardstheneedsofotherswithexcellentleadershipandcoachingskills.•Activelyworkstomaintainagoodworkingrelationshipandteamapproachwithpeersandcoworkers.GENERALJOBPERFORMANCESTANDARDS:KNOWLEDGEOFWORK-Possesandutilizesknowledgeofthejobwhichisessentialtoperformthespecif-icfunctionsandrelatedwork.QUANTITYOFWORK-Accomplishesanappropriatevolumeofsatisfactoryworkundernormalconditions.Hastheabilitytoproducedesiredresults.QUALITYOFWORK-Consistentlydemonstratesaccuracy,thoroughness,neatnessanddependabilitytoproduceworkwithinacceptablestandards.TIMELINESS-Completesassignmentsonoraheadofschedule.ABILITYTOLEARNNEWDUTIES-Interprets,learnsandrespondstoinstructionsfornewsituations,proceduresormethods.JUDGEMENTANDCOMMONSENSE-Decisions/actionsaresound,includingsafetyawareness.COOPERATION-Willingtoworkwithotherstowardcommongoals.COMMUNICATIONS-Demonstratesrelevanceandclarityofwrittenandoralexpression.Effectivenessinexchangingideasandinformation.INITIATIVE-Abilitytooriginate,developorcreatenewideasortakestepstogetthingsdone.PROBLEMSOLVING-Identifiesandevaluatesalternatesolutionsandselectionofthemostappropriatecourseofaction.ATTENDANCEANDPUNCTUALITY-Showsdailyabilitytobeatworkatscheduledtime,includingbeingpreparedtoworkontimeafterbreaks,mealperiods,andotherauthorizedabsencesfromwork.BENEFITSTHATSUPPORTYOU:Weofferacompetitiveandcomprehensivebenefitspackagetosupportemployeewell-beingandwork-lifebalance.Benefitsareavailabletoemployeesworking20ormorehoursperweek,andinclude:SCCH2026AllRightsReserved•Employer-subsidizedmedical,dental,vision,andlifeinsurance•Optionalcoverage:petinsuranceandothersupplementalplans•Coveragebeginsthefirstofthemonthafter30daysofemployment•Paidtimeoffandholidaysstartingondayone•401(k)planwith2%automaticenrollmentand2%employermatch•Wellnessreimbursementandtelecommutingstipend(asapplicable)•Licenseandcertificationfeereimbursement(asapplicable)InternalStaff:Internalstaffwhotransitionintothispositionwillretaintheircurrentbenefits,tenure,PTOaccruals,andretirementmatchingasapplicable,withnolapseincoverage.SantaCruzCommunityHealthisanEqualOpportunityEmployer(W/M/V/D).