9-1-1 Telecommunicator

9-1-1 Telecommunicator

Salary

$20.78 Hourly

Location

433 Hay Street, Fayetteville, NC 28301, NC

Job Type

Regular Full-Time

Job Number

04571

Department

Police

Opening Date

10/25/2026

Closing Date

11/20/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

Click here to meet some of the City's "CAN DO" employees.

INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED.

A RESUME WILL NOT BE CONSIDERED IN DETERMINING YOUR QUALIFICATIONS FOR THIS POSITION.

The City of Fayetteville is currently recruiting for Telecommunicators to perform a variety of duties involved in the receipt of incoming calls for police, emergency medical and fire services and other emergency and non-emergency assistance; and dispatch of police and fire services.

Applicants must attach a signed and notarized copy of the Authorization and Release to Obtain Information form to this application. To download the Authorization to Release Information form, click here.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Receive and process Emergency 911 and non-emergency calls requesting police, emergency medical or fire service including hearing impaired calls (TTY) and text messages.
• Provide lifesaving instructions through the application of pre-arrival and post-dispatch instructions.
• Determine true nature and location of emergency; prioritize and dispatch Police, Fire and public service units as necessary in accordance with established policies and procedures; monitor resources for response and safety.
• Dispatch public safety resources to emergency and non-emergency calls for service by voice or by digital means; use advanced computer systems to manage public safety resources and help minimize response times to emergencies.
• Operate a variety of communications and telecommunications equipment including wide band radio, telephone and computer consoles and systems, and other recording devices.
• Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other medical, fire and law enforcement agencies.
• Complete a minimum of 48 hours of Continuing Dispatch Education (CDE) every two years. Maintain a log of CDE hours on the IAED Recertification website in order to be eligible to obtain recertification.
• Perform inquiries and relays accurate and timely information utilizing public safety databases such as National Crime Information Center (NCIC), Division of Criminal Information, Statewide Warrant System (NCAWARE), and Law Enforcement Records Management Systems.
• Receive, process, and transmit information by verbal communication, teletype or computer to federal, state and local government agencies.

For a complete job description, click here.

MINIMUM QUALIFICATIONS

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

None.

Training:

Equivalent to completion of the twelfth grade supplemented by specialized training in public safety communications.

LICENSING & CERTIFICATIONS:

Required:

IAED Emergency Telecommunicator Certification (ETC) or APCO Basic Telecommunicator; IAED Certifications [Emergency Police Dispatch (EPD), Emergency Fire Dispatch (EFD), and Emergency Medical Dispatch (EMD)]; DCI Certification; CPR Certification and Fayetteville Call Taking certification within 6 months from date of hire. Fayetteville Fire and Police Dispatch certifications must be obtained as training becomes available.

Preferred:

None.

Per North Carolina Administrative Code - "A conviction of a crime or unlawful act defined as a Class B misdemeanor renders an applicant or certified DCIN user ineligible to become certified as a DCIN user when such conviction is within 10 years of the application date of request for DCIN certification. A conviction of a felony or two or more Class B misdemeanors regardless of the date of conviction renders an applicant or certified DCIN user permanently ineligible to hold such certification."

SPECIAL REQUIREMENTS:

• This position is subject to pre-employment polygraph and/or CVSA testing.
• Must be a U.S. Citizen

From the time of closing, the selection process is anticipated to last approximately 8 weeks. The process will consist of a computerized skills test and a panel interview with the selected candidate being subject to a pre-employment drug screen, psychological evaluation, physical exam, a background investigation, driving history check and polygraph and/or CVSA to be conducted by the Police Department.

An Equal Opportunity Employer

Health and Dental Insurance:

The City of Fayetteville Employee Healthcare Benefit Plan provides comprehensive and affordable health and dental coverage while maintaining reasonable costs to employees. Coverage is available for all regular status employees scheduled to work 30 hours or more per week. Employees may also choose to cover eligible dependents. The premium is deducted on a pre-tax basis, with the City paying a portion of the premium. Qualifying employees are eligible for benefits on the 1st day of the month following 30 days of service.

Employer Paid Leave

Vacation Leave:

Regular employees begin accruing vacation leave the first day of employment. Accruals are based on years of service

and the number of hours an employee is scheduled to work.

Sick Leave:

Regular employees begin accruing sick leave the first day of employment. Accruals are based on the number of hours

scheduled to work; regular full-time employees accrue eight (8) hours per month. Sick leave hours accumulate without

limits and may be used toward creditable service upon retirement from the NC Local Governmental Retirement System.

Holidays:

The City of Fayetteville observes 12 paid holidays per calendar year. When Christmas day is on a Wednesday, an

additional holiday is provided making for 13 paid holidays.

Bereavement:

Regular employees are eligible for bereavement leave. The City will authorize 24 hours per calendar year to mourn or

attend a funeral or memorial service of a family member.

Retirement:

The City of Fayetteville assists employees in securing their financial future during retirement by participating in the NC

Local Governmental Employees' Retirement System, administered by the State of North Carolina. Regular employees

scheduled to work 20 hours or more per week become members in the retirement system upon employment. As a member

of this system, employees are required to contribute 6% of their gross salary on a tax-deferred basis.

Deferred Compensation Plans:

To further assist employees in saving for retirement, the City offers two supplemental retirement savings programs. These

programs enable regular full-time, and part-time employees working at least 20 hours per week, an opportunity to save a

portion of their salary on a tax-deferred basis to supplement their retirement benefits. These programs are the NC 401(k)

plan and NC 457 plan; both administered by Empower. The City currently contributes 4% of base salary to an eligible

employee's NC 401(k) account.

Cafeteria Plan / Supplemental Benefits:

Realizing that each employee may have different insurance needs, the City offers its employees the opportunity to supplement City-provided benefits by selecting from the benefits listed below. These benefits are offered at employees expense through payroll deduction:

• > Flexible Spending Accounts (FSAs) - Healthcare and Dependent Care Reimbursement Accounts (pre-tax)
• > Short-Term and Long-Term Disability Insurance
• > Optional Life & Accidental Death & Dismemberment

Death Benefit:

The first year an employee contributes to the retirement system, the City provides a death benefit of $3,000 once the

employee is benefits eligible. After one year as a contributing member of the Retirement System, a death benefit is provided

by the NC Retirement System that is equal to the highest 12 months' salary in a row during the 24 months before death, no

less than $25,000 and no more than $50,000. There is no cost to the employee for this benefit.

Pay Periods / Deduction for Benefits / Direct Deposit:

City employees are paid bi-weekly (every other Friday). Benefit deductions are taken for 24 pay periods of the year. As an added convenience and safety measure, the City requires all new employees to sign up for direct deposit.

Employee Assistance Program:

The EAP is available at no cost to all employees and their household members. The EAP provides confidential guidance

on legal, financial and personal issues affecting your health, relationships and job.

01

Responses to the supplemental questions must reflect the information provided under the "Work Experience" section of the application. Your responses will be used to determine whether or not you possess the minimum qualifications required for this position at the time of application.

• I have read and complied with the above statement.

02

How did you hear about this position?

03

In the list below you will find automatic disqualifiers for employment with the Police department. Please make sure you review this information carefully. Criminal History- Candidates shall NOT have committed or been convicted of: a. a felony; b. a crime for which the punishment could have been imprisonment for more than two years; c. a crime or unlawful act defined as a "Class B misdemeanor" within the five year period prior interview date ; d. four or more crimes or unlawful acts defined as "Class B misdemeanors" regardless of the date of conviction; e. a combination of four or more Class A Misdemeanor or Class B Misdemeanor regardless of the date; f. DWI g. Drug Use h. Marijuana: Cannot have used it in any capacity within the last 12 months. i. Schedule 1,2,&3 Drugs: Cannot have used it within the last 5 to 10 years. Click here to find the list of what drugs are included in Schedule 1, 2, & 3.

• I have read and understand the above statement

04

Due to the nature of this position candidates must demonstrate high standards of honesty and integrity; must have a history of lawful conduct without felony convictions, and only limited misdemeanor convictions and/or pending criminal charges. Falsifying, misrepresenting, or omitting information on any document during the selection process will result in disqualification. Contact the Human Resources Development Department for additional information about the selection process for this position.

• I have read and understand the above statement.

05

Applicants must attach a signed and notarized copy of the Authorization and Release to Obtain Information form to this application. See link in posting for details to download the Authorization to Release Information form. Did you comply with this requirement?

• Yes
• No

06

Are you a current City of Fayetteville employee?

• Yes
• No

07

Have you held an out-of-state drivers license (other than NC) in the past 3 years?

• Yes
• No

08

Candidates for this position must be at least 18 years of age or older. Do you meet this requirement?

• Yes
• No

09

Do you have previous 911 Call Center experience?

• Yes
• No

10

This position requires you to type 35 wpm or 3,500 KPH accurately. Do you meet this requirement?

• Yes
• No

11

From the list below, please select any of the following certification(s) you currently possess:

• APCO Basic Telecommunicator Certification
• IAED Emergency Telecommunicator Certification
• IAED Emergency Fire Dispatch Certification (EFD)
• IAED Emergency Medical Dispatch Certification (EMD)
• IAED Emergency Police Dispatch Certification (EPD)
• CPR Certification
• DCI Certification
• Fayetteville Call Taking Certification
• Fayetteville Fire Dispatch Certification
• None of the Above

12

If you do not currently hold an IAED Emergency Telecommunicator Certification (ETC) or an APCO Basic Telecommunicator Certification, you will be required to obtain one within six (6) months from the date of hire. Are you willing to accept this condition of employment?

• Yes
• No
• Currently hold certification

13

If you do not hold an IAED Emergency Fire Dispatch (EFD) Certification, you will be required to obtain this certification within six (6) months from the date of hire. Are you willing to accept this condition of employment?

• Yes
• No
• Currently hold certification

14

If you do not currently hold an IAED Emergency Medical Dispatch (EMD) Certification, you will be required to obtain this certification within six (6) months from the date of hire. Are you willing to accept this condition of employment?

• Yes
• No
• Currently hold certification

15

If you do not hold an IAED Emergency Police Dispatch Certification (EPD), you will be required to obtain this certification within six (6) months from the date of hire. Are you willing to accept this condition of employment?

• Yes
• No
• Currently hold certification

16

If you do not currently hold a CPR Certification, will you be required to obtain this certification within six (6) months of the date of hire. Are you willing to accept this condition of employment?

• Yes
• No
• Currently hold certification

17

If you do not currently hold a DCI Certification, will you be required to to obtain this certification within six (6) months of the date of hire. Are you willing to accept this condition of employment?

• Yes
• No
• Currently hold certification

18

If you do not currently hold a Fayetteville Call Taking Certification, you will be required to obtain this certification within six (6) months of the date of hire. Are you willing to accept this condition of employment?

• Yes
• No
• Currently hold certification

19

If you do not currently hold Fayetteville Fire and Police Dispatch Certifications, you will be required to obtain these certifications as training becomes available. Are you willing to accept this condition of employment?

• Yes
• No
• Currently hold certification

20

Are you willing to work weekend, night and holiday shifts as required?

• Yes
• No

21

This position may require you to sit or stand at will while working 12 hour shifts. Are you willing to accept this working condition?

• Yes
• No

22

INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED! You may attach a resume; however, the application MUST include a 10-year history. Please answer all questions on the application in their entirety and your application MUST include the following: • Drivers License Number • Employer information including salary, address, phone number, supervisor name, and reason for leaving for each employer • Complete Education History (including High School) • A complete 10-year history to include gaps you have had between employment and/or school attendance. Example: Office Assistant 1/2011 - present The Company 123 Hay Street Fayetteville, NC 28301 (910) 555-5555 Unemployed 6/2004 - 12/2010 Unemployed Student 12/2000 - 6/2004 My High School Fayetteville, NC 28301 Applications without a 10-year history and all the required information will be considered incomplete and will not be processed. Please take a moment to review your application for completeness.

• I have read and understand the above statement

Required Question

Employer City of Fayetteville

Address City Hall

433 Hay Street

Fayetteville, North Carolina, 28301

Phone 910-433-1635

Website https://fayettevillenc.gov/jobs