3rd Key
About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition to our wide assortment, we are the industry leader in on demand customization.
We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse stores. Lids have built partnerships and collaborations with iconic global brands, creating a community where fans, fashion, and culture collide.
Position Summary
As a 3rd Key, you generate sales through exceptional service while supporting daily store operations. You learn to deliver consistent, documented feedback on selling performance; uphold visual standards with accurate merchandising and signage; and help keep a clean, organized store-while maintaining a professional appearance in line with the Company Dress Code Policy.
Principal Duties and Responsibilities
Sales & Customer Experience
- Welcome, assist, and convert customers; recommend products and promotions.
- Support KPIs through add-ons, memberships, and efficient checkout.
- Resolve customer questions and issues promptly to ensure a positive experience.
Operations & Expense Control
- Protect Company assets by following Lids policies and best practices.
- Assist with scheduling to support coverage within wage guidelines.
- Manage inventory tasks including receiving, transfers, price changes, and product counts with accurate documentation.
- Open and close the store per the Operations P&P Manual and maintain required records.
- Maintain visuals including proper merchandising, accurate signage, and store cleanliness.
Coaching & Leadership Support
- Participate in Lids training programs and track goals for sales and tasks with regular follow-up.
- Assist in onboarding and training associates on operations and procedures.
- Reinforce compliance with policies for the safekeeping of inventory, funds, and property.
- Perform associate tasks as needed and communicate effectively across all levels.
- Other duties as assigned.
Additional Principal Duties and Responsibilities
- Support daily store readiness, including recovery, stocking, size runs, and backroom organization.
- Follow opening and closing checklists and help maintain a tidy, shoppable sales floor.
Job Required Knowledge and Skills
- High school diploma or equivalent plus one year of relevant experience.
- Demonstrated ability to drive retail sales while minimizing loss.
- Strong interpersonal skills with clear, professional verbal communication.
- Computer proficiency and ability to learn POS and retail systems.
- Ability to work independently with sound judgment.
Physical Demands and Requirements
- Ability to occasionally lift up to 50 pounds
- Ability to occasionally climb a ladder and work with hands overhead
- Ability to constantly stand on shift .
- Ability to frequently walk on shift
- Ability to frequently hear and communicate verbally with customers, employees, and other personnel
- Ability to frequently visually observe the store and read written or digital information
- Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs
- Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact hr@lids.com