911 Communications Officer

911 Communications Officer

Salary

$25.96 - $28.95 Hourly

Location

Prosper Police Station, 801 Safety Way, Prosper, TX 75078, TX

Job Type

Full-Time Regular

Job Number

2026-00247

Department

Police Department

Division

Police Dept. Dispatch

Opening Date

09/16/2026

• Description
• Benefits
• Questions

JOB SUMMARY

The Town of Prosper is currently seeking qualified and dedicated individual

for the position of:

Emergency Communications Officer (911-Dispatch)

Entry Salary Range: $54,000.00 - $60,218.51

Lateral Entry available depending on qualifications up to step 5.

Step 1: $54,000.00

Step 2: $55,998.00

Step 3: $58,069.93

Step 4: $60,218.51

Step 5: $62,446.60

Step 6: $64,757.12

Step 7: $67,153.14

Step 8: $69,637.80

Step 9: $72,214.40

Step 10: $74,886.33

Retirement Benefits (TMRS), 2-to-1 Match

Medical, Dental, and Vision Benefits Effective Within the First 35 days of Employment

Tuition Reimbursement

Wellness Benefits

Training & Continuing Education Opportunities

Qualifications:

QUALIFICATIONS

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

• High School Diploma or equivalent.
• Data entry or customer service representative experience preferred.
• Must obtain Texas Law Enforcement Dispatch Certification within six (6) months from date of employment. Preference may be given to applicants with current certifications.
• Must obtain Emergency Medical Dispatch, TCIC/NCIC, Positron 9-1-1 equipment, and TDD (Telecommunications Device for the Deaf) certifications.
• Must pass a pre-employment drug screening and/or post-offer hearing exam, psychological test, pass written comprehension/ suitability test, and pass background investigation and MVR check. The hiring process will also include a series of interviews, which must be successfully completed.
• May be required to possess State of Texas Driver's License.
• Preference for prior communications/dispatch experience within a public safety organization.
• Must be able to pass 9-1-1 Communications Officer Skills and Ability Assessment.

The 911 Communications Officer performs under the direct supervision of the Communications Supervisor, responds to emergency and non-emergency calls, and dispatches needed services or directs calls to appropriate individual(s). This position requires on-site presence and is not eligible for remote or work-from-home arrangements.

EXAMPLES OF DUTIES

Please follow this link to the Complete Job Description:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

This job description is not an employment agreement or contract. Town Council has exclusive right to alter this job description at any time without notice.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.

The Town of Prosper, Texas, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Town will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with Human Resources and/or the Town Manager.

PROSPERS PURPOSE - PROSPER IS A PLACE WHERE EVERYONE MATTERS

Town of Prosper Employee Benefits

01

Do you have a high school diploma or GED equivalent?

• Yes
• No

02

Are you a citizen of the United States of America?

• Yes
• No

03

Are you able to work any shift including weekends, holidays, rotating shift and/or frequent overtime?

• Yes
• No

04

Are you able to sit for long periods of time?

• Yes
• No

05

What specific strategies do you use to retain critical information?

06

How do you adapt and learn efficiently when training in a fast-paced environment?

07

What training style(s) do you find the most effective for your learning needs?

Required Question

Employer Prosper, Town of (TX)

Address 250 W. First Street

Prosper, Texas, 75078

Phone 972-569-1161

972-346-2640

Website http://www.prospertx.gov