Sales Agent - Travel

At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.

AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:

• Medical, Dental, Life and AD&D Insurance
• Flexible work schedules
• Pre-Tax & Roth 401(k) plan with company match
• Health Spending Accounts with company contribution & Flexible Spending Accounts
• Company Paid Short-term & Long-term disability
• Paid time off
• Tuition reimbursement & company-paid training programs
• FREE AAA membership & travel / product discounts
• Paid Volunteer Time Off 

Compensation

$43,888 base rate + $6,000 - $9,000+ of commission opportunity (based on performance) in 1st year

Typical First Year On-Track Earnings (OTE) For Performing Advisors: $50,000 - $55,000 /year

Job Responsibilities

Job Specific Requirements

• Equivalent experience will be considered in lieu of degree
• Knowledge of domestic and international travel products, suppliers, booking systems, and industry best practices.
• Familiarity with AAA products, membership structure, and Club service offerings
• Strong sales skills with the ability to meet or exceed travel revenue and membership goals
• Proficiency in Salesforce CRM for lead management, activity logging, and maintaining high-quality, accurate data
• Excellent verbal and written communication skills with the ability to build rapport quickly
• Strong customer service skills with a focus on problem-solving and creating exceptional member experiences
• High attention to detail with the ability to identify, correct, and prevent errors in bookings or CRM entries.
• Ability to multitask and manage multiple itineraries, calls, and follow-ups in a fast-paced environment
• Comfort working in a structured, metric-driven environment with required phone queue time and schedule adherence
• Ability to navigate multiple computer systems and tools simultaneously
• High degree of professionalism, integrity, and commitment to AAA standards

Physical Requirements

• Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
• Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time
• Must be able to lift, carry, push, pull a maximum of 30 lbs

This position does not offer visa sponsorship now or in the future.