Job description:
Position Overview
The Bilingual Mandarin Academic Advisor at Novel Prep plays a vital role in supporting student achievement while fostering strong partnerships with families. This position combines academic counseling, student success planning, and relationship-based enrollment support. The Advisor works closely with Mandarin-speaking families to deliver culturally responsive guidance, develop individualized academic strategies, and contribute to student retention and program growth.
Key Responsibilities
1. Student & Family Advising
Provide comprehensive academic counseling to students and parents, helping them navigate educational planning, skill development, and college preparation.
- Conduct initial consultations to assess academic history, strengths, and goals
- Design customized learning plans and course pathways
- Guide families through short- and long-term academic decision-making
- Support students in building effective study habits and educational confidence
2. Academic Monitoring & Student Success
Ensure students remain on track toward their objectives through ongoing evaluation and proactive support.
- Review academic progress and performance metrics regularly
- Identify obstacles to learning and recommend appropriate interventions
- Partner with instructors and staff to coordinate academic resources
- Adjust plans as needed to optimize outcomes
3. Enrollment Support & Retention
Contribute to organizational growth by delivering a high level of service to both prospective and current families.
- Lead consultations for new families to introduce programs and services
- Support enrollment conversations and program matching
- Manage renewals and maintain strong retention rates
- Suggest enrichment opportunities and additional services aligned with student needs
- Build lasting relationships that encourage referrals and continued engagement
4. Communication & Record Management
Maintain clear, timely, and professional communication to ensure families stay informed and supported.
- Provide regular updates on student progress
- Document advising interactions and maintain organized records
- Prepare reports and follow-up summaries
- Address questions and concerns promptly and courteously
5. Professional Development & Compliance
Uphold high professional standards while continuing to strengthen advising expertise.
- Stay current on academic trends, college admissions processes, and counseling best practices
- Participate in training and skill development initiatives
- Follow company policies regarding confidentiality, ethics, and professionalism
Required Qualifications
- Bachelor’s degree in Education, Counseling, Business, or a related discipline
- Fluency in Mandarin Chinese and English (verbal and written)
- 1–2 years of experience in academic advising, student services, counseling, or consultative sales
- Strong relationship-building and communication skills
- Ability to work effectively with diverse families and cultural backgrounds
- Detail-oriented with strong organizational abilities