Academic Program Coordinator (Banner SSB & Courseleaf)

• Top 3 technical or soft skills you’d like to see that will lead you to request an interview?:
• Most important will be the scheduling aspect so being able to work with systems - Banner SSB and Courseleaf, or the ability to pick up/learn new systems quickly are important as well as attention to detail.

Education & Experience:

·      Bachelor's degree required; Master's degree in higher education or a related field strongly preferred (may substitute for professional experience).

·      Minimum of 2–4 years of progressive administrative experience in a fast-paced office environment; experience in a university or academic setting strongly preferred.

·      Knowledge of academic program administration, degree/course record management, and cross-office compliance coordination, including accreditation and program review reporting (e.g., ABET/Student Outcomes); ability to independently manage a specialized program area (e.g., visiting scholar/student administration) and support course catalog and scheduling systems (e.g., Banner).

·      Experience or familiarity with international student/scholar visa and immigration processes (e.g., SEVIS) preferred.

·      Experience supporting student employment or personnel processes (recruitment, hiring, onboarding, timesheet approval) preferred.

·      Demonstrated experience serving as a primary point of public contact in a multi-constituent environment (students, faculty, visitors, vendors), including experience leading or facilitating committee meetings.

·      Experience collecting and analyzing programmatic data (e.g., enrollment, retention, time-to-degree) using tools such as Banner reporting, Excel, or program assessment platforms (e.g., Heliocampus) to inform recommendations preferred.

·      Experience coordinating event logistics and preparing communications materials, including web content and print materials.

Skills & Competencies:

·      Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) required; proficiency with Banner or a comparable student information system, and familiarity with HR/timesheet systems (e.g., Workday), strongly preferred.

·      Demonstrated ability to manage competing priorities, make sound independent decisions, and carry out complex assignments with minimal supervision.

·      Excellent written and verbal communication skills, including the ability to draft professional correspondence, presentations, and reports on behalf of the department.

·      Outstanding interpersonal and customer service skills; ability to interact professionally and warmly with individuals at all levels, including students, faculty, senior administrators, and industry guests.

·      Ability to lead and facilitate committee meetings and represent the department's interests to faculty and college stakeholders.

·      Comfort working with data and reporting tools — collecting, organizing, and analyzing programmatic data (including via Banner and program assessment platforms such as Heliocampus) to identify trends and support recommendations.

·      High level of discretion and ability to handle confidential information with professionalism and sound judgment.

·      Strong organizational skills with attention to detail and follow-through; resourceful and committed to building deep institutional knowledge of department programs, faculty, and university resources.

·      Knowledge of Electrical and Computer Engineering and academia a plus.

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