Academic Support Program Director

College: BRCC

Department: Academic & Student Affairs

Type of Appointment: Full time - Regular

Academic Focus - Program Management - Digital Learning

Under the direction of the Director of Digital Learning and Academic Support, the Academic Support Program Director is responsible for recommending, developing, implementing, and coordinating services and activities that improve student success and retention in all classes (face-to-face/online/hybrid/hyflex/etc). Builds community, assures quality programming, and engages in outreach and orientation activities. Utilizes academic tutors and other staff in the design and implementation of academic success programming. Plans and facilitates workshops, for students. Uses learning analytics to make recommendations for academic success interventions and strategies for digital students. Works in collaboration with Digital Learning and Academic Support staff and College faculty and staff.

Duties and Responsibilities: 40% Administration of Student Tutors and Academic Support programming:

• Supervises staff [professional, part-time]
• Sets tutor schedule
• Evaluates tutors
• Coordinates study group, supplemental instruction, embedded tutor, etc. activities
• Coordinates budget

25% Student Academic Support : Recommends, develops, grows, and leads initiatives to implement academic success services supporting students, including underserved populations. Continually identify opportunities to innovate and drive change in the academic support landscape at BRCC through launching pilots and exploratory projects Using data analytics, develops academic success programming including but not limited to:

• learning, supplemental instruction, imbedded coaches,
• student collaborative interventions (i.e. study groups and other success strategies
• students who are first-generation and first-time enrollees in eLearning
• students planning to transfer
• Academic Support video and infographic production and distribution

25% Learning Retention and Completion Analytics are to be used to design academic success teaching strategies. Evaluate results of strategies and interventions focused on deepening student learning and improving College retention and completion rates. Performing the following tasks including but not limited to:

• Assists the director in creating and disseminating academic support messaging to students based on evaluation of learning analytics
• Assists the director in creating and disseminating survey to students each semester to gather data related to student needs
• Collaboration with College advising and counseling services to facilitate student retention and completion
• Collaboration with student services staff on wrap-around services provided in a all environments

5% Teaching Analytics: Assists in the development of policies, practices, and standards which facilitate effective use of teaching and

learning pedagogical modalities.

5%

• Other duties as assigned

Required Education: Bachelor''''s degree Curriculum and Instruction, Adult Education, Instructional Design, Education Psychology or Education Specialist, or related field.

Required Experience: Minimum three (3) years'''' experience in higher education/program development in an academic success/support services setting

5 years of full-time teaching experience in an elearning (online/hybrid/hyflex/etc) modality may be substituted for the three years'''' experience.

Required Knowledge, Skills and Abilities:

• Classroom teaching experience in a post-secondary institution (proficient)
• Administrative experience in a higher education setting (Proficient)
• Strong organizational and communication skills (Advanced)
• Strong commitment to and understanding of issues affecting academic achievement and retention of students from diverse

backgrounds (Advanced)

• Ability to establish and maintain effective working relationships with faculty, staff, and administration (Advanced)
• Knowledge of a variety of academic support services/programs (peer tutoring, SI, academic coaching) (Proficient)
• Knowledge of research, trends, and best practices relevant to student success (Proficient)
• Knowledge of online, asynchronous, and face-to-face tutoring modalities (Proficient)
• Knowledge of computers and software relevant to the position (i.e., Microsoft Office, Canvas, Zoom, web-based tools) (Proficient)

Required Licenses or Certifications:

Preferred Education: Master''''s degree Curriculum and Instructions, Adult Education, Instructional Design Education Psychology or Education Specialist or related field.

Preferred Experience: • Experience developing programs

• Experience training peer leaders/peer educators
• College level tutoring experience
• Experience teaching or training in an elearning modality (online/hybrid/hyflex/etc)

Preferred Knowledge, Skills and Abilities: • Effective management of academic student success/support services in a virtual environment

• Knowledge of online tutoring services (Smarthinking, etc.)
• Familiarity with Canvas LM

Benefits: As a member of the Louisiana Community and Technical College System, BRCC has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. BRCC is an equal opportunity/equal access employer. BRCC is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.