Academic Support Services Technician

SUMMARY

Provides a high level of support services in the Learning Commons including the Testing Center, Tutoring Services, Library, Media Services, and TLC/Open Lab.

DUTIES AND RESPONSIBILITIES

Duties and responsibilities include, but are not limited to:

• Administers College tests such as placement and student makeup exams both on campus and off-site as needed.

• Administers other institutional exams such as credit by exams (i.e. CLEP).

• Inputs placement scores into Banner.

• Schedules tutoring, testing, and proctoring appointments.

• Provides support for library circulation desk functions, including the safe-keeping and repository of library reserves and other materials, OhioLINK orders, and maintains site library holdings.

• Participates in the efficient and accurate operation of the Learning Commons processes, procedures and equipment.

• Maintains accurate and complete records of the Learning Commons.

• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.

• Monitors patrons, provides routine information, and directs callers/visitors to appropriate personnel and/or departments for assistance.

• Assists with college-wide user logon support and print management.

• Acts as the initial point of contact and support in the response and troubleshooting for hardware and software problems.

• Responds to faculty and staff needs for operational issues and assistance with operating equipment.

• Provides technical assistance for special events: planning, set up, running, troubleshooting, and teardown.

• Provides support for Media Services including equipment reservations, checkouts, inventory, and service tickets.

• Performs campus repairs, preventative maintenance and functionality testing of ATCs, computer labs, and all classroom equipment.

• Provides training workshops to students, faculty, and staff on the varying technologies at the site.

• Functionally supervises work study employees within the business unit.

• Performs other related duties within the job grade and job classification as assigned.