Access Control Manager

Essential Functions:

1. Responsible for ensuring completion and accuracy of regulatory access management audits and sharing with client representatives on a quarterly basis.

2. Create and conduct programmatic training and standard operating procedures with global access management team members to set operational standards or as requested by client management.

3. Assures compliance of assigned staff with training plan requirements, appearance, and performance standards.

4. Align with client to set operational standards for program pillars including but not limited to; new hire processing, badge replacements, data entry, key management, photo processing, security access audits & special projects assigned by the client.

5. Oversee key management for campuses, including the creation and distribution of building master keys and updating of electronic tracking logs.

6. Conducts regular audits and reports of key inventory and distribution lists to ensure accountability and provide reports to managers and clients.

7. Manage third party vendors- including scheduling of service work in accordance with local policy.

8. Maintain the Access Control database in accordance with the client's HR policy.

9. Oversee the maintenance and creation of global cardholder profiles, create new and modify existing access levels and permissions groups,

10. Manage the backend programing maintenance of the access control tool (i.e. delete unused access levels and groups to ensure proper maintenance of the system).

11. Conducts regular audits and reports of card access levels and card reader usage to ensure accountability and provides reports to managers and clients.

12. Act as point of escalation for problems or concerns related to equipment, databases and policies and coordinates problem resolutions.

13. Observes, investigates, and reports suspicious activities or unusual situations within the access management database.

14. Responsible for the evaluation of site information, occurrences and incidents and communicating information to the Global Security Management team and appropriate client personnel.

15. Seek out and present process improvements for the department, including new technologies.

16. Lead special projects, including setting meetings, presenting information, and making recommendations in collaboration with Access Management Coordinators or other departments.

17. Meets with client representatives as directed to discuss service provided, identify problem areas, and take corrective action(s).

18. Provides regular updates of Access Management Program issues/needs/projects with client management.

19. Is responsible for delivering on SLA's and KPI's.

20. Adhere to Corporate Information and Security Standards.

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

MINIMUM QUALIFICATIONS AT ENTRY: Additional qualifications may be specified and receive preference, depending upon the nature of the position.

MINIMUM HIRING STANDARDS:

• Must be at least 18 years of age.
• Must have a reliable means of communication.
• Must have a reliable means of transportation.
• Must have the legal right to work in the USA.
• Must have the ability to speak, read, and write English.
• Must have a High School Diploma or equivalent.
• Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.

EDUCATION/EXPERIENCE: The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may be based upon the department size and/or geographic location.

• 3+ Years as a badging operator or supervisor
• High School Diploma or G.E.D.
• Self-motivated, able to work independently and has demonstrated a willingness to work with a diverse public.
• Must have an excellent attendance record and an overall good record with no evidence of disciplinary actions.
• Demonstrated ability to work autonomously and utilize sound judgment.
• Demonstrates strong leadership in the workplace.
• Working knowledge of card access, security and safety systems.
• Strong knowledge of PC's and Microsoft programs.
• Previous administrative experience desired.
• Excellent planning, organizing and project management skills.
• Excellent verbal and written communication skills.
• Excellent management skills.
• Ability to analyze and develop innovative recommendations and solutions.
• Ability to act in decisive manner in emergency situations.
• Ability to assist in facilitating progressive change.
• Ability to interact effectively at all levels and across diverse cultures
• Ability to be an effective team member.
• Strong customer, quality and results orientated.
• Strong diplomacy skills and sensitivity to protocol.
• Must possess exceptional people skills.

CERTIFICATES, LICENSES, REGISTRATION:

• California Security Guard license.
• Training Certification and CPR/AED/First Aid Training Certification preferred.

COMPETENCIES (as demonstrated through experience, training, and/or testing):

• Strong understanding of instructional design principles, learning and development strategies, and methods of delivery for training programs at all organizational levels.
• Ability to present training material and facilitate training programs and sessions articulately, confidently, and with ease.
• Effective organizational skills and extremely high attention to detail.
• Effective time management in order to deliver projects on-time and that meet expectations.
• Ability to receive direct or indirect instruction in written, oral, diagrammatic, or schedule form; act upon such instruction and partner with stakeholders for clarification when needed.
• Competent writer; exhibits knowledge of spelling, grammar, and punctuation.
• Experience working in a fast-paced, detail-oriented workplace where judgment and professionalism were necessities.
• Working under pressure while maintaining a professional image and approach with both internal and external customers.
• Ability to create and revise documentation with a variety of stakeholders.
• Ability to quickly learn and utilize new technologies as required and demonstrated ability to quickly learn unfamiliar areas of business.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to manage the work of others and lead a team using project management skills and strategies.
• Strong ability to adapt personal style and working approach to audience as needed.
• Basic understanding of security services and operations.

WORKING CONDITIONS (Physical/Mental Demands): With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:

• Must be available for occasional international and domestic travel when required.
• Required ability to adjust schedule and working hours regularly when necessary to meet operational needs.
• Ability to maintain composure when dealing with authorities, executives, clients, staff and the public; occasionally under conditions of urgency and in pressure situations.
• Handling and being exposed to sensitive and confidential information.
• Keyboarding, basic computer usage and operating controls. Las

With over 80 years of protecting the things that matter, we've seen more than most. That's why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.