Accessibility/QA Specialist

Role Overview:


The Accessibility/QA Specialist performs manual and automated quality assurance and accessibility testing and remediation on numerous websites, portals, and other digital experiences to ensure they meet functional requirements and conform to WCAG 2.2 Level AA guidelines. This is not a software testing position.


Must have strong command of the English language and working knowledge of digital accessibility guidelines, assistive technologies, and testing tools to identify defects, document findings, remediate, and validate fixes. You must be comfortable fixing misspellings, broken links, and other issues while working in a high-volume and rapidly-changing environment.


The role partners with content, design, development, compliance, and business stakeholders to support consistent quality, accessible user experiences, and timely remediation or removal of outdated web content and PDF documents that conflict with accessibility standards, user needs, or contractual requirements.


Work Arrangement:


+ Hybrid- Associate must be in the office at least three (3) days per week, including core days of Tuesdays and Wednesdays.

+ For roles that are 100% remote or hybrid, you must have access to a reliable high-speed internet connection to support daily job responsibilities. A minimum bandwidth of 50 Mbps download and 5 Mbps upload is required. Those fully remote associates residing in states where service is required by contract, law, or regulation will be allowed to submit for reimbursement.


Responsibilities:


+ Perform manual and automated accessibility testing, remediation, and validation across websites, portals, and other digital experiences in accordance with WCAG 2.2 AA guidelines and applicable Section 504/508 standards.

+ Execute manual and automated QA testing, reporting, and remediation across websites, portals, and digital releases; validate requirements, user flows, forms, links, navigation, and functional performance.

+ Partner with content, compliance, and business stakeholders to identify outdated web pages and non-compliant PDFs; support remediation or removal recommendations when content conflicts with accessibility standards, user needs, or contractual requirements.

+ Create, log, and manage defects using clear reproduction steps, expected versus actual results, environment details, severity, and supporting evidence; partner with developers and stakeholders through triage, retest, and closure.

+ Conduct cross-browser, cross-device, mobile, and assistive technology testing to help ensure consistent, accessible digital experiences; support use of repeatable testing practices as a standard release-readiness step.

+ Contribute to QA and accessibility documentation, SOPs, testing standards, templates, audit-support materials, and knowledge-sharing resources; help improve repeatable processes and team readiness for ongoing compliance


Education/Experience:


+ Bachelor’s Degree or equivalent work experience.

+ 1+ years of manual and automated QA/accessibility testing on websites or other multi-level digital experiences using WCAG 2.0 (A/AA) or higher standards is required.

+ Ability to fix broken links, misspellings, and other content issues.

+ Experience using accessibility testing tools and assistive technologies such as ANDI, WAVE, screen readers, and color contrast analyzers to test pages, forms, and navigation.


Other Skills:


+ Strong attention to detail, time management, sound judgment, and ability to balance multiple priorities and deadlines while maintaining quality standards.

+ Strong collaboration, consulting, and communication skills to partner effectively with content teams, developers, compliance partners, and business stakeholders.

+ Familiarity with HTML, CSS, and common web structures to support effective testing, issue identification, and communication with development teams.

+ Ability to support QA and accessibility processes, templates, SOPs, VPATs, and documentation that promotes consistent, scalable testing practices.

+ Working knowledge of Adobe Acrobat, Adobe Experience Manager, and Adobe Workfront preferred.

+ DHS Trusted Tester Certification a plus.

+ Experience in health care and/or other regulated industries preferred.


Our Comprehensive Benefits Package


Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.


Your career starts now. We’re looking for the next generation of health care leaders.


At AmeriHealth Caritas, we’re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.


Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.


Discover more about us at www.amerihealthcaritas.com .
As a company, we support internal diversity through:

Recruiting. We are an equal opportunity employer. We do not discriminate on the basis of age, race, ethnicity, gender, religion, sexual orientation, or disability. Our inclusive, equitable approach to recruiting and hiring reinforces our commitment to DEI.