Account Associate

Who Are We?

Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!

Our company is structured across 2 divisions - the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.

What Are We Like?

At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: "Preserving customer valuables through refrigeration." For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!!

What Can We Offer You?

• Vacation and Personal Hours (after only 30 days!)

• Competitive Wages

• Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)

• 401k and Profit Sharing

• 10 Paid Holidays

• Flexible Schedules

• Casual Dress Code

• Wellness Programs and Incentives

• Steel Toe Reimbursement

• Employee Engagement Programs

• One-time Home Computer Reimbursement

• And more!

What Will You Do?

Under the direction of the Customer Operations Manager, the Account Associate oversees and provides sales support to our customers, account managers, field representatives, internal project team, and Regional Sales managers from our North Prairie, WI location. The Account Associate provides efficient and accurate preparation and follow up of quotations, orders and acknowledgements, logistics support, and schedules.

Essential Responsibilities:

• Coordinate with the customer representatives and field sales team to provide quotes, orders, and acknowledgements.
• Work within company-specific software to run reports
• Administrative and data entry duties
• Knowledge of outlook, teams, and phone etiquette to communicate with other departments and customers
• Claiming Purchase Orders from Customer Portals
• Provide support to the external sales team
• Ability to read and understand customer fixture plans and store layouts in preparation of quote/order entry
• Supports internal divisions daily account management activities
• Root cause analysis and corrective action of problem areas during sales process.
• Create, maintain, and revise as needed, department processes, procedures, and standard work.
• Proactive approach to personal and company continuous improvement
• Other duties as assigned

Requirements for Effective Performance:

• Associate degree preferred, or a minimum of 2 years of experience in customer support, account coordination, or project coordination
• Proven ability to manage time effectively, prioritize tasks, and stay organized
• Strong interpersonal skills with ability to collaborate and communicate clearly

Skills/Abilities/Specifications:

• Basic knowledge of Microsoft Suite (Excel, Word, PowerPoint, Teams)
• Ability to prioritize tasks
• Exceptional attention to detail
• Ability to apply critical thinking concepts to solve complex problems
• Ability to multitask efficiently in a fast-paced environment

Behavioral & Environmental Requirements:

• Maintain a positive work attitude. Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relationships with customers, clients, co-workers, and supervisor.
• Safety toe shoes and safety glasses are required while in production areas.
• Regularly required to sit, stand, and walk throughout the office and production areas; have use of hands and fingers to use a computer, telephone, and other office equipment; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 15 pounds.