Account Director

Overview

Compensation: $195,000 - $215,000 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Position Summary

The Account Director serves as the senior executive leader responsible for the overall performance, reliability, compliance, and strategic direction of Hard Services operations across a large, technically complex client portfolio. This role provides leadership for facilities engineering, maintenance operations, critical infrastructure, asset management, reliability programs, capital planning, and operational excellence initiatives.

The Account Director is accountable for ensuring all building systems and facility assets operate safely, efficiently, and reliably while supporting business continuity, employee productivity, and client objectives. The role leads engineering and technical operations teams while partnering closely with client stakeholders to develop long-term infrastructure strategies, capital investment plans, and maintenance programs.

In addition, the Account Director maintains overall accountability for Integrated Facilities Management (IFM) service delivery, customer satisfaction, financial performance, and contract compliance across the account portfolio. This includes oversight of maintenance, custodial services, grounds maintenance, landscaping, workplace experience, and overall service delivery in support of the client environment.

Responsibilities

Hard Services Leadership

• Provide executive oversight of all engineering and maintenance operations including HVAC, electrical, mechanical, plumbing, building automation systems (BAS/BMS), utilities infrastructure, and life safety systems.
• Lead a team of Engineering Managers, Chief Engineers, Maintenance Managers, and technical personnel responsible for campus-wide facilities operations.
• Establish and execute maintenance and asset management strategies focused on equipment reliability, operational resilience, asset lifecycle optimization, and continuous improvement.
• Ensure preventive, predictive, and corrective maintenance programs are executed in accordance with operational requirements and industry best practices.
• Drive engineering excellence through KPI management, including equipment uptime, PM compliance, work order performance, backlog management, energy efficiency, and reliability metrics.
• Develop and execute long-range infrastructure plans supporting facility growth, modernization, sustainability initiatives, and business continuity objectives.
• Lead capital planning activities including asset replacement forecasting, lifecycle assessments, infrastructure upgrades, and deferred maintenance mitigation strategies.
• Evaluate repair-versus-replace decisions utilizing asset performance data, risk analysis, and lifecycle costing methodologies.
• Partner with client engineering and operational leaders to identify infrastructure risks, capacity constraints, and future investment requirements.
• Oversee emergency preparedness, incident response, disaster recovery planning, and escalation management for critical facility systems.
• Ensure compliance with OSHA, environmental regulations, life safety standards, and all applicable client and corporate requirements.
• Champion continuous improvement initiatives focused on reliability, operational efficiency, energy management, and sustainability.

Financial & Business Leadership

• Maintain full accountability for account profitability, financial performance, forecasting, budgeting, and achievement of contractual commitments.
• Manage engineering operating budgets, capital expenditures, and vendor service agreements.
• Identify and implement cost-saving and value-creation opportunities while maintaining operational integrity and service excellence.
• Develop strategic business plans aligned with client objectives and organizational growth initiatives.
• Present operational reviews, capital recommendations, business cases, and performance updates to executive client stakeholders.

Client Relationship Management

• Serve as the primary executive contact for client leadership.
• Build trusted advisor relationships through proactive communication, transparency, and operational excellence.
• Lead business reviews and strategic planning discussions focused on operational performance and future facility requirements.
• Ensure client expectations are consistently met or exceeded through strong governance and accountability practices.

Integrated Facilities Management Leadership

• Provide executive oversight of integrated facilities services including custodial services, landscaping, grounds maintenance, and workplace experience functions.
• Maintain accountability for customer satisfaction, service delivery, compliance, and performance across all facility service lines.
• Ensure Hard Services and Soft Services operations are aligned to support overall contract performance and client objectives.
• Ensure alignment of all service lines with contractual obligations, client expectations, and operational objectives.
• Foster collaboration among service providers to deliver a seamless workplace experience while maintaining operational standards.

People Leadership

• Recruit, develop, mentor, and retain high-performing engineering and facilities management talent.
• Establish a culture of accountability, safety, operational excellence, and continuous learning.
• Lead succession planning, workforce development, and performance management initiatives.
• Promote employee engagement and support diversity, inclusion, and professional development across the organization.

Qualifications

Required Qualifications

• Bachelor's degree in Engineering, Facilities Management, Operations Management, Business Administration, or a related discipline; equivalent experience considered.
• 10+ years of facilities leadership experience within engineering, technical operations, integrated facilities management, or critical infrastructure environments.
• 5+ years leading Engineering Managers, Maintenance Managers, Chief Engineers, or large technical operations teams.
• Demonstrated experience managing complex Hard Services programs including maintenance, engineering operations, asset management, reliability programs, and capital planning.
• Demonstrated experience managing an integrated facilities model that includes maintenance, custodial, and grounds services.
• Strong understanding of HVAC systems, electrical distribution systems, mechanical infrastructure, plumbing, BAS/BMS platforms, utilities, and life safety systems.
• Proven experience managing large-scale operating budgets, capital projects, and vendor relationships.
• Experience developing maintenance strategies focused on asset reliability, equipment uptime, and risk mitigation.
• Knowledge of CMMS platforms and maintenance performance analytics.
• Strong financial acumen with experience managing profitability, forecasting, and contract performance.
• Exceptional client-facing communication, presentation, and executive stakeholder management skills.
• Ability to lead large, cross-functional teams in a fast-paced and highly technical environment.

Preferred Qualifications

• Experience supporting semiconductor, advanced manufacturing, research and development, laboratory, pharmaceutical, healthcare, mission-critical, or technology-intensive environments.
• Professional certifications such as CFM, FMP, SFP, LEED, PMP, PE, CMRP, or equivalent.
• Experience leading multi-site or campus environments exceeding one million square feet.
• Proven success implementing reliability-centered maintenance (RCM), predictive maintenance programs, and asset optimization initiatives.
• Experience with energy management, sustainability programs, and utility optimization strategies.
• Experience presenting capital plans and infrastructure investment strategies to executive leadership teams.
• Knowledge of smart building technologies, digital maintenance platforms, and operational performance dashboards.