Account Executive (Account Manager) Location: Springfield, MA Type: Full-Time Overview At Market Mentors, we don't just manage accounts; we drive outcomes. We operate as an extension of our clients' teams, aligning strategy, execution, and performance to deliver measurable growth. We are looking for an Account Executive who thrives in a fast-paced, integrated marketing environment. This role is responsible for owning client relationships, driving execution across teams, and ensuring work is delivered accurately, on time, and aligned with business objectives. This is a high-visibility role that requires accountability, initiative, and the ability to lead both clients and internal teams with confidence.
What You'll Do Account Management
Own the full client lifecycle, from onboarding through ongoing engagement Serve as the primary point of contact for assigned clients Lead regular client communications, including status updates, reporting, and strategic discussions Strategic planning through execution
Delivery Excellence
Ensure all deliverables are accurate, on time, and aligned with expectations Maintain visibility into project status, timelines, and resourcing Proactively identify risks and solve issues before they impact delivery Uphold quality control across all work streams
Client Service & Growth
Deliver exceptional client service that builds trust and long-term relationships Identify opportunities to expand services and drive account growth Bring forward ideas, insights, and recommendations that add value Actively contribute to client success and retention
Team Liaison
Collaborate closely with internal teams including digital, creative, PR, and media Translate client needs into clear, actionable direction for internal teams Ensure alignment across all disciplines for integrated execution Keep communication flowing and teams accountable
Opportunity Identification
Proactively identify new opportunities within existing accounts Support proposal development and scope expansion Partner with leadership on strategic growth initiatives
Problem Solving
Address challenges quickly and effectively with a solutions-first mindset Navigate client feedback and internal constraints with professionalism Drive resolution while maintaining strong relationships
What We're Looking For
3-5+ years of account management experience in an agency or related environment Strong understanding of integrated marketing (digital, traditional, PR, content) Exceptional communication and organizational skills Ability to manage multiple clients and priorities simultaneously Proactive, solutions-oriented mindset High level of accountability and ownership Comfort working in a fast-paced, deadline-driven environment
What Success Looks Like
Clients view you as a trusted partner, not just a point of contact Work is delivered accurately, on time, and aligned with strategy Opportunities for growth are consistently identified and acted upon Internal teams are aligned, informed, and operating efficiently You bring ideas forward, not just questions
Why Market Mentors We are a fully integrated marketing agency that connects strategy, creativity, and performance to drive real business results. Our team operates with urgency, accountability, and a shared commitment to delivering exceptional work.
You'll be part of a team that:
Works collaboratively across disciplines Values initiative and problem-solving Is committed to continuous improvement and innovation Operates as a true partner to our clients
If this describes you, send us your resume with a cover letter of why we should meet.
Market Mentors, LLC, 155 Brookdale Drive, Springfield, MA 01104 Great benefits include PTO, health, life, and 401(k). Fun and creative working environment. EOE