Job Overview:
Reporting to the Associate Account Director, you will lead the day-to-day delivery of interactive web experiences, serving as the connective tissue between creative vision and technical execution. Working in close partnership with creative, UX, and development teams, this role translates briefs into clear requirements and ensures digital ideas are brought to life with craft, precision, and consistency. The Account Manager drives work from intake through launch, aligning teams, managing dependencies, and upholding quality across every phase of the experience. This role is ideal for someone energized by collaboration and problem-solving, who thrives in a fast-paced environment, is comfortable in client facing interactions, and takes pride in turning complex ideas into polished digital experiences.
Responsibilities:
• Lead end-to-end delivery of interactive projects, including intake through launch readiness. This includes leading status calls and workflows with Fortune 500 clients across multiple disciplines. • Lead intake and kickoff workflows: gather requirements, capture key project details, align teams, and define next steps • Translate briefs into clear requirements, functional documentation, and actionable handoffs for creative and development teams • Partner with UX/Creative teams to support wireframes and prototypes and ensure build readiness • Partner with developers to clarify scope and approach; support estimation and feasibility conversations • Lead creative reviews and staging reviews, validating experiences against documented requirements • Collaborate with QA partners to support UAT readiness, issue tracking, and launch quality • Maintain clear project visibility through consistent tracking, documentation, and status updates • Provide proactive project communication, including risks, dependencies, decision points, and stakeholder/client updates • Support occasional content workflows (copy/imagery entry, layout validation) depending on platform needs • Proactively contribute to continuous improvement: enhance templates, documentation, and ways of working to reduce friction and increase delivery consistency
Qualifications:
3+ years of experience supporting digital delivery, interactive project coordination, production, or similar roles Demonstrated experience contributing to interactive work across the full project lifecycle (intake, design/build, QA/UAT, launch) Strong documentation skills and attention to detail; able to capture requirements clearly and keep teams aligned Strong verbal communication skills and comfort facilitating working sessions with cross-functional teams Working knowledge of digital fundamentals, including: • Wireframes and prototypes • Figma and/or Adobe XD handoffs • Environments (development, staging, production) • QA/UAT practices • Domains and SSL basics • Integrations and API concepts • CMS and content workflows • Awareness of analytics and tagging concepts Ability to manage multiple active projects simultaneously (typically 3-5 concurrent initiatives) Professional, calm communication style with accountability and the ability to navigate feedback and differing perspectives respectfully to all partners involved
Qualifications (Preferred):
Experience supporting promotional or brand experiences, digital campaigns, or marketing website builds Familiarity with Workfront (or willingness to adopt evolving workflow tools) Comfort creating clear, client-ready documentation and presentation materials Basic understanding of HTML, CSS, and JavaScript concepts
The Team:
We are a collaborative, cross-functional group focused on delivering modern digital experiences that help brands connect with consumers in meaningful ways. Our work brings together strategy, creative, UX, and technology to launch thoughtful, high-quality experiences for our clients.
We value clarity, curiosity, and continuous improvement, and we believe the best work happens when teams communicate openly, solve problems together, and take pride in delivering work that is both technically sound and creatively impactful.
TMA Perks & Benefits:
• Continuous training, educational programs, speaker series and workshops • Culture events throughout the year • Communities to connect with • Competitive vacation plan, sick days and personal days to prioritize your mental health • Parental leave • Comprehensive Medical, Dental and Vision plans • 401K Retirement Savings Plan • Employee Stock Purchase Plan
Open since November 4th, 2016, GLR Marketing has already doubled in size with no plans of slowing down! By finding a niche in face to face new customer acquisitions and leadership development, Fortune 100 and 500 firms hire us to represent their brand, bridge the gap between client and consumer and set them apart from the competition. Almost everything we do is on a persona face to face level. Where billboards, commercials, and telemarketing fails, GLR Marketing thrives.
Why would companies choose to work with us and not use their own trained sales team? Character. A lot of what we do and how we do it is based on character and being relentless. We actually recommend you read Relentless: From Good to Great to Unstoppable by Tim Grover to understand just what we mean. When opening our firm, expanding from North Carolina and with only 6 people, including our CEO, Brittany Gragg, we were humble, hungry, and had a vision in mind.
GLR Marketing commits to service, quality, and growth. As communication goes more online and less in-person, GLR Marketing believes now more than ever that follow through and authenticity is key. The difference a genuine smile and handshake can make Is astronomical; clients trust our relationship-based sales approach especially because we have the numbers to back it up. Since opening, we have doubled our client’s target goals and help them acquire more long-term happy customers than their competition.
What sets our team apart from other sales firms is our service to our people and dedication to expansion. To intrinsically motivate our team to be the best version of themselves and deliver their best efforts on a daily basis, we link our success as a firm to the success of our team and each individual team member. If our team isn’t seeing constant development, if they are not learning and we are not adding value to their lives, then we aren’t fulfilling our duty as a company.
GLR Marketing appreciates our team’s relentless attitude and vow to give 100% to every team member who gives 100% to us. We celebrate the small victories and believe in constant and never ending improvement.
If you are going to do something, you might as well do it the best you can. Be two feet in and invest your heart and passion into being your finest version.