Account Manager / Account Coordinator

About Empire & Co.

Empire & Co. is a leader in delivering innovative workplace solutions nationwide. With over 80 years of industry experience and more than 565 full-time employees, we partner with leading architects, designers, brokers, craftsmen, and manufacturers to create high-performing, cost-effective environments that solve business challenges and activate brands.

As the leading Steelcase dealer in the United States, we support a network of more than 500 manufacturers and deliver solutions that transform the way people work.

Overview

Empire & Co. is seeking an Account Manager / Account Coordinator - Walls to join our growing team and work from our NYC office.

This role is responsible for providing exceptional customer service, sales support, and project coordination throughout the project lifecycle in a timely and accurate manner. Responsibilities include quote and order management, order status reporting, installation coordination, client communication, and punch list follow-up.

This position partners closely with sales, vendors, operations, and clients to support projects from initial opportunity through installation and project completion. The ideal candidate is highly organized, detail-oriented, collaborative, and comfortable managing multiple priorities while delivering an exceptional client experience.

Key Responsibilities

Sales & Account Management

• Support account managers and sales teams throughout the project lifecycle
• Acquire vendor discounts and verify pricing (CDA)
• Assist with specification review and verification
• Prepare quotes and support conversion from quote to order
• Complete required order header information (sales codes, taxes, ship-to information, carton/uncarton requirements)
• Complete applicable order instructions and supporting documentation
• Color code floor plans and organize counts
• Request Certificates of Insurance (COI)
• Manage and reserve COM and COL requirements
• Manage COD processes and handle auto pricing
• Assist in labor quote requests
• Ensure proper approvals prior to quote conversion
• Request proforma invoices when deposits are required
• Ensure orders are properly released within Hedberg

Order & Project Coordination

• Confirm receipt of purchase orders with vendors
• Confirm acknowledgements and manage vendor follow-up
• Create and manage vendor requests for deposits
• Lead resolution of acknowledgement discrepancies
• Create and maintain order status reports throughout project execution
• Coordinate with internal and external stakeholders to maintain timelines and deliverables

Pre-Installation

• Create Operations requests (union/non-union; standard time/overtime)
• Assist in preparing installation packages and supporting project documentation

Installation & Project Closeout

• Maintain punch list documentation and communicate updates to clients
• Order punch list items and coordinate approvals where applicable
• Create laser and RA tickets when PM support is not involved to support freight claims
• Support successful installation completion and project closeout

Post Installation

• Coordinate invoicing upon delivery and installation completion
• Process day-two orders and follow-up activities
• Maintain client contact to ensure satisfaction and ongoing relationship management

Skills & Qualifications

• High School Diploma plus 1-3 years of professional experience required
• Salary Range: $90,000 - $120,000 annually
• Bachelor's degree or equivalent combination of education and experience preferred
• Prior experience in account management, sales coordination, commercial interiors, architectural products, walls, construction, furniture dealership, project coordination, or related industries preferred
• Experience supporting sales teams and managing client relationships throughout the project lifecycle preferred
• Furniture dealership and/or Walls experience is a plus but not required
• Knowledge of commercial construction processes, specifications, order management, and installation coordination preferred
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word); experience with Hedberg or similar ERP/order management systems preferred
• Proven organizational and time management skills with strong attention to detail
• Strong critical thinking and problem-solving capabilities