Compensation: $50,000–$70,000 annually (based on experience)
Potential for permanent conversion based on performance
Job Summary:
We are seeking a detail-oriented Account Manager to manage an existing book of business and serve as the primary liaison between clients and suppliers. This role requires strong communication, organization, and problem-solving skills to ensure seamless execution of client orders from concept through delivery. The ideal candidate is adaptable, eager to learn, and focused on long-term growth.
Key Responsibilities:
Manage and grow relationships within an assigned book of business
Communicate with clients and vendors primarily via email, with some phone interaction
Interpret client artwork or product descriptions to determine specifications (size, materials, etc.)
Use Adobe Illustrator to review and prepare client-ready visuals and specifications
Create detailed product spec sheets for supplier quoting and production
Source samples from offshore suppliers and evaluate returned pricing
Analyze vendor pricing to ensure cost-effective solutions for clients
Process approvals and generate purchase orders (POs), converting them into sales orders
Coordinate order fulfillment and shipment to suppliers
Track orders through production, shipping, and final delivery
Manage logistics issues, including delays with customs or carriers (e.g., FedEx)
Maintain accurate records and transactions using QuickBooks Desktop Enterprise
Ensure timely follow-up and clear communication with all stakeholders
Required Experience:
2+ years of experience in account management, customer service, or order management
Experience managing client relationships and handling end-to-end order processes
Experience working with vendors or suppliers, preferably offshore
Nice-to-Have Experience:
Experience in promotional products, manufacturing, or supply chain environments
Experience handling logistics, shipping coordination, or customs-related issues
Experience working with design files or product specifications
Required Skills (Top 3):
Proficiency in QuickBooks Desktop Enterprise
Strong communication and follow-up skills (email and phone-based client/vendor interaction)
Proficiency in Adobe Illustrator
Preferred Skills:
Order processing and purchase order (PO) management