Business Support, Cellular Telephone, Communication Skills, Continuous Improvement, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Support/Service, Develop and Maintain Customers, Documentation, Driver's License, Follow Through, Green Business, Health Insurance, Home Inspections, Horticulture, Identify Issues, Laptop PC, Leadership, Maintenance Services, Multitasking, Oil and Gas, Operating Systems, Operations Processes, Organizational Skills, Pricing, Problem Solving Skills, Process Improvement, Project/Program Management, Proposal Schedule, Purchasing/Procurement, Residential Real Estate, Retail, Revenue Growth, Risk Analysis, Sales, Sales Management, Sales Proposals, Support Documentation, Time Management, Water Use Efficiency, Writing Skills
Landscape Account Manager
Location: Greater Atlanta Area
Industry: Commercial Landscape Maintenance
Employment Type: Full-Time
Compensation: $80,000 to $90,000 base salary, depending on experience, plus performance-based earning opportunity
The Opportunity
A well-established landscape company in the greater Atlanta area is seeking an experienced Account Manager to lead client relationships across an established commercial and residential maintenance portfolio.
This is a highly visible role responsible for protecting client relationships, improving retention, identifying enhancement opportunities, and ensuring commitments move from conversation through completion.
The Account Manager will inherit approximately $1.5 million in recurring maintenance business and support a strong pipeline of landscape enhancement opportunities. The portfolio consists primarily of commercial accounts, with a concentration in HOA communities and additional retail, multifamily, and high-service residential properties.
The ideal candidate combines landscape maintenance knowledge with exceptional organization, responsiveness, integrity, and commercial judgment. This position is best suited for a dependable client leader who follows through, communicates early, takes ownership, and can operate with a high degree of autonomy.
Primary Responsibilities
- Serve as the primary point of contact for assigned landscape maintenance clients.
- Build trusted, long-term relationships by understanding each client’s goals, expectations, and property priorities.
- Conduct regular property visits and proactively identify service issues, quality concerns, and enhancement opportunities.
- Maintain consistent client communication and close the loop on questions, complaints, proposals, and service requests.
- Lead account-renewal, retention, pricing, and relationship-planning activities.
- Identify and develop landscape enhancement opportunities involving mulch, pine straw, seasonal color, irrigation, drainage, planting, sod, and other property improvements.
- Manage enhancement projects from initial client discussion and estimating through proposal, scheduling, procurement, job-cost review, and invoice preparation.
- Coordinate with field leadership and crews when client requests or property conditions require action.
- Communicate client expectations and project requirements clearly to operations.
- Maintain accurate client, proposal, scheduling, and job information within the company’s operating systems.
- Review enhancement timesheets, vendor costs, purchase information, and supporting job documentation.
- Participate in regular sales, proposal, and pipeline reviews with division leadership.
- Help establish more consistent and scalable account-management processes as the maintenance division grows.
- Support the adoption of new technology, systems, and operating processes.
What Success Looks Like
- Clients receive timely, proactive, and dependable communication.
- Client requests and concerns are acknowledged, documented, and resolved.
- Renewal and retention risks are identified before they become cancellations.
- Properties are regularly inspected and quality issues are addressed proactively.
- Open proposals and client commitments do not remain unresolved.
- Enhancement opportunities are consistently identified, proposed, scheduled, and completed.
- Leadership and field teams have clear visibility into client issues, proposal status, and upcoming commitments.
- The Account Manager works independently while communicating important developments early.
- Clients view the Account Manager as a knowledgeable and trusted extension of their team.
Preferred Qualifications
- Three or more years of experience in landscape account management, landscape maintenance operations, enhancement sales, or a related client-facing position.
- Experience managing a meaningful portfolio of recurring landscape maintenance accounts.
- Experience with HOA, commercial, multifamily, retail, or high-service residential properties.
- Working knowledge of landscape maintenance, horticulture, irrigation, seasonal services, and enhancement projects.
- Demonstrated success in client retention, renewals, account growth, or enhancement sales.
- Ability to inspect properties, recognize quality concerns, and recommend practical solutions.
- Strong organizational, written communication, and follow-through skills.
- Experience managing multiple client priorities, open proposals, and project commitments simultaneously.
- Experience using landscape-management, CRM, estimating, scheduling, or job-costing software.
- Ability to review basic job-cost information, vendor expenses, labor documentation, and project performance.
- Valid driver’s license and acceptable driving record.
- High integrity, personal accountability, and comfort working in a growing and changing environment.
Ideal Candidate Profile
The strongest candidate will be:
- Responsive and proactive with clients.
- Organized enough to manage a large volume of commitments without constant supervision.
- Comfortable addressing both small service concerns and larger commercial opportunities.
- Knowledgeable about landscape maintenance and able to communicate credibly with clients and field teams.
- Commercially minded without placing sales ahead of client service.
- Willing to acknowledge problems early and take responsibility for resolving them.
- Comfortable learning new systems and improving existing processes.
- Motivated by the opportunity to help build and strengthen a growing maintenance division.
Compensation and Benefits
- Base salary of approximately $80,000 to $90,000, depending on experience.
- Performance-based earning opportunity.
- Take-home company vehicle.
- Company gas card.
- Company-provided cell phone and laptop.
- Employer contribution toward health insurance.
- SIMPLE IRA with company match.
- Significant autonomy and long-term growth opportunity.
Core Values
The organization operates around five core values:
Excellence in Craftsmanship
Delivering meticulous, high-quality work that reflects professionalism across every property served.
Environmental Stewardship
Supporting sustainable practices, water efficiency, responsible resource use, and environmentally conscious landscape solutions.
Reliability and Accountability
Doing what was promised, communicating transparently, and taking ownership through completion.
Partnership Mindset
Understanding client goals and acting as a trusted extension of each client’s team.
Continuous Improvement and Innovation
Embracing better technology, stronger processes, and smarter methods to improve results each year.
Confidential Search
This search is being conducted confidentially by Bloom Talent Solutions on behalf of an established landscape company in the greater Atlanta market. Qualified candidates will receive additional company information during the interview process.