Account Manager

Position Summary:

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, and develop new business from existing clients. The Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams to improve the entire customer experience.

Essential Functions:

• Build and develop relationships with customers to ensure continued partnership
• Communicate shipment updates proactively and accurately ensuring a customer centric approach.
• Analyze customer inquiries and provide quality and timely insights and updates to your customers
• Proactively identify opportunities to improve operational efficiency
• Respond to customers with a sense of urgency to provide an excellent customer experience
• Recognize opportunities and leverage automation to take action and promote value
• Call on dormant customers to reestablish contact and generate demand
• Leverage technology platform to generate reports, analyze load data and exceed customer expectations
• Drive profitably through effectively managing sales plan execution, supplier relationship management, A/R and A/P, claims, etc.
• Collaborate internally with Finance, Operations, and Supply Chain

Education and/or Experience:

• High School Diploma or GED equivalent
• BA/BS degree or equivalent experience preferred
• 2+ years previous Logistics Account Management experience
• 2+ years Industry experience account managing SaaS and/or TMS accounts
• Previous Customer Engagement Experience

Knowledge, Skills and Abilities:

• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Ability to multitask and juggle several responsibilities simultaneously
• Excellent organizational skills and attention to detail
• Exceptional analytical skills for analyzing client data
• Satisfactory problem-solving skills to help resolve customer complaints or needs
• Up-to-date understanding of the industry’s consumer behavior
• Strong customer service and interpersonal skills for dealing with different types of customers and clients

Compensation:

• Salary Range: 55k-62k
• Bonus Eligibility: Up to 10% of annual salary

Work Location:

• Hybrid (Sheer’s St. Louis office); Tuesday - Thursday in office.

Working Conditions and Physical Demands:

• Sedentary inside office work with limited exposure to weather conditions.

Benefits – FT Positions

• Medical, Dental, and Vision Coverage
• HRA and FSA
• 401K retirement plan
• Vacation and Sick time, paid holidays
• Short and Long-Term Disability Income
• Term Life and AD&D Insurance
• Employee Assistance Program