Account Manager

Description

Key Responsibilities

• Responsible for managing and executing projects on time, on budget and with excellence, in coordination with strategy lead.
• Focuses on making AGP an indispensable partner
• Presents AGP work through skillful written and verbal communication.
• Actively listens with the ability to identify client needs and respond accordingly.
• Actively works to fully understand our client’s business.

• Owns all project setup and timeline management in project management system.
• Plans and manages client workflow throughout the agency from project initiation to project completion and billing.
• Handles day-to-day communication with assigned account teams, including preparing for and conducting project meetings, documenting notes, identifying priority tasks, communicating follow-ups, etc.  
• Proactively identifies potential project challenges and solves in collaboration with Director, Project Management.
• Develops project copy documents.
• Varying degrees of QC within project process to ensure work product aligns with project strategy 
• Closely monitors budget estimate and budget actuals

• Sets clear timelines and expectations to help hold cross-functional teams accountable
• Completes weekly agency resourcing to support prioritization of workload based across departments
• Facilitates productive and efficient team meetings with internal stakeholders and client contacts
• Ability to foster collaboration and accountability across team members to mitigate challenges and ensure project success
• Provides clear direction/constructive feedback to all departments, seeking support from Director, Project Management as necessary
• Serves as a key team member on projects and celebrates team wins

• Embraces a culture of continuous learning
• Comfortable with change and can adapt as needed
• Consistently demonstrates integrity, common sense, and professional maturity
• Instils confidence by exhibiting command of project status
• Actively works to develop professional skills by seeking out training 

Qualifications

• Bachelor’s degree in marketing, communications, business, or related field preferred
• 1-3 years of professional experience in account management, agency project management, nonprofit marketing, fundraising, or related field
• Experience in an agency environment strongly preferred
• Demonstrated experience managing multiple projects simultaneously from initiation through completion
• Experience working on direct response fundraising programs, primarily direct mail and/or digital
• Proven success serving as the day-to-day account manager and managing workflow for internal teams for a portfolio of clients
• Experience managing budgets and working directly with clients preferred
• Experience working with nonprofit organizations

• Strong knowledge of project management processes, agency workflows, and budget tracking principles.
• Excellent written and verbal communication skills with the ability to build trusted client relationships.
• Proven ability to manage multiple projects simultaneously, prioritize competing deadlines, and maintain attention to detail.
• Demonstrated problem-solving skills with sound judgment and proactive risk management.
• Ability to collaborate cross-functionally, hold teams accountable to timelines, and deliver projects on time and on budget.

Benefits, Rewards & Perks

• Competitive salaries + quarterly recognition program 
• Work-life balance + 100% remote workforce
• Excellent benefits including Health, Dental, and Vision plans, Disability and Company Paid Life Insurance! 
• Flexible PTO Policy + Paid Parental Leave
• 401k and company match
• Oh, and don’t forget - You're working with clients who are making a positive difference in the world.