Account Manager

Company Description SMS Lines LLC is a growing transportation company focused on providing reliable solutions for businesses of all sizes. Dedicated to helping clients improve customer engagement, streamline communication, and support their transportation goals. SMS Lines LLC values responsive service, clear communication, and long-term partnerships with its clients. Team members are encouraged to contribute ideas, solve problems collaboratively, and support continuous improvement. The company offers an environment where motivated professionals can grow their skills and have a direct impact on client success.

Role Description The Account Manager is a full-time, on-site role based in Dayton, OH, responsible for managing various account duties. In this role, the individual will serve as the primary point of contact for drivers, handling day-to-day inquiries, coordinating dispatch services, and ensuring customer satisfaction. The Account Manager will monitor account performance, prepare and present updates or reports, and identify opportunities to expand services or improve outcomes. Daily activities include billing receivables, scheduling payables, collaborating with internal teams to resolve issues, and maintaining accurate records in account management systems. The role also involves supporting contract renewals, assisting with onboarding new drivers, and contributing to process improvements that enhance the customer experience.

Qualifications

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• Demonstrated ability to build and maintain strong relationships, with a focus on service, responsiveness, and growth.
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• Experience in account management, customer success, or related client-facing roles in a business or communications environment.
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• Strong communication skills, including clear written and verbal communication and effective presentation abilities.
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• Proficiency with basic office software along with solid organizational and time-management skills.
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• Comfort working in a fast-paced setting, with the ability to prioritize tasks, manage multiple accounts, and meet deadlines.
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• Analytical mindset with the ability to understand customer needs, interpret basic data or metrics, and propose practical solutions.
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• Collaborative approach and willingness to work closely with operations teams to resolve client issues.
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• Prior experience in bookkeeping, invoicing, or QuickBooks is beneficial but not required.
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