Account Manager

Powered by GALLS PHOENIX Safety Outfitters (PHNX) takes great pride in its ability to deliver turnout Gear, Clean/Repair Services, rental turnout gear and uniforms that truly conform to a “uniform” standard and in a timely fashion on behalf of its customers. PHNX’ Van based go to market strategy, Customer Service, timeliness and the demand for quality is what separates PHNX from the average PPE or Uniform dealer

Job Summary

Oversee a given territory, managing Customer relationships and PHNX Regional Account Managers who team with you to support those customer relationship

Key Responsibilities and Duties

Customer Relationships

• Serve as the primary interface with the customer
• Understand Customer Requirements to include
  • Timelines
  • Budgets
  • Specifications
  • Seasonal buying patterns
• Provide on-site services to include
  • Demonstrations
  • Sizing
  • Consultative support
  • Carry forth Product Knowledge, industry knowledge, and like customer best practices
  • Understand and convey Industry Trends
  • Build and maintain interpersonal relationships at multiple rank levels
• Accept and process orders
  • Add customer information/records
  • Properly and accurately enter order detail
  • Have intimate knowledge
  • Develop an order monitoring process
    • Ability to track critical and important orders
  • Effectively convey Customer needs to PHNX Operations team
• Dynamic Problem Solver
  • Identify and resolve unique customer problems and requirements
• Order expediting
• Convey to Customer Vendor capabilities and Limitations
• Forecasting

Vendor Relationships

• Convey Customer Requirements
• Custom order Follow-up i.e. Turnout gear, Body Armor, Hose etc.
• Dynamic Problem Solver
  • Identify and resolve unique customer problems and requirements
• Facilitate Customer/Vendor meetings on tactical and strategic level
• Forecasting

Understand your Market dynamics

• Understand pricing dynamics of your marketplace
• Understand your competitors
• Maintain ongoing knowledge of local, state, specialty group ,and federal grants

Vehicle

• Maintain vehicle
• Be responsible for use of Company Credit Card

Qualifications

• Must be proficient at Excel, Word, and uploading/downloading files and photographs
• Must have advanced understanding of Brightpearl Software
• An ability to cooperate and get along with others
• Strong communication and time management skills
• Strong attention to detail and organizational skills

EOE/Disability/Vets