Brokerage, Communication Skills, Compensation and Benefits, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Support/Service, Detail Oriented, Employee Benefits, Licensing, Maintain Compliance, Onboarding, Organizational Skills, Proposal Writing, Resolve Customer Issues, Sales Management, Strategic Planning, Team Lead/Manager, Work From Home
Our growing commercial insurance brokerage has an opening for an Employee Benefits Account Manager hybrid to our Schaumburg, IL location.
This role will manage a book of small group clients and handle renewals, implementations, and ongoing benefits administration. You'll collaborate closely with producers and internal team members to deliver a high-touch client experience while helping clients navigate renewal strategy, compliance, and enrollment. The team is structured to allow Account Managers to focus on relationship management of the client.
Location: Schaumburg, IL (Hybrid; we often work from home, but successful candidates must be willing to visit clients and/or the office as the need arises)
Benefits: Competitive benefits package
Responsibilities:
- Manage a book of small group employee benefits clients, handling renewals, implementations, and ongoing service.
- Develop renewal strategies, order carrier renewals, and prepare proposals, benefit comparisons, and contribution models.
- Act as the primary client contact for benefit, renewal, and service-related matters.
- Lead new group implementations and manage renewal and onboarding timelines.
- Collaborate with Benefit Analysts, Benefit Communication Specialists and Customer Service team members as needed.
- Utilize Ease, Benelinx, Mineral and Zywave to ensure compliance, support audits and answer client questions.
Qualifications
- Experience: 2+ years of employee benefits account management experience, preferably with small group clients.
- Licensing: Active Life & Health license required.
- Technical Skills:
- Strong experience with Ease / Employee Navigator
- Familiarity with Benelinx client management system preferred
- Skills & Traits:
- Excellent communication and client-facing skills
- Highly organized with the ability to manage multiple renewal and implementation timelines
- Detail-oriented with a proactive, service-driven mindset
- Team player, friendly, growth-minded
We are a growing company looking for people who want to grow with us! If this sounds like you, apply now for an interview.
Job Posted by ApplicantPro
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MST Insurance Solutions, Inc