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Account Manager Freight Brokerage
Job Type: Full-Time
Job Summary
We are seeking an experienced Account Manager Freight Brokerage to manage customer relationships, coordinate transportation operations, and develop carrier partnerships within a fast-paced logistics environment.
This position has a strong emphasis on long-haul (over-the-road) freight brokerage, including customer rate quoting, carrier sourcing, capacity procurement, rate negotiations, and load margin management. The ideal candidate will have a proven background in both long-haul freight brokerage and drayage operations, along with strong customer service, negotiation, and problem-solving skills.
Key Responsibilities
Manage assigned customer accounts and motor carrier networks, ensuring reliable service and strong customer relationships.
Quote spot and contract freight rates using market data, lane history, and carrier costs.
Source and secure long-haul carrier capacity through established carrier networks and load boards such as DAT and Truckstop.
Negotiate carrier rates and manage load margins to meet profitability goals.
Book, dispatch, and track long-haul truckload and LTL shipments from pickup through delivery.
Issue rate confirmations and maintain broker-carrier agreements and load documentation.
Manage drayage operations, including container deliveries, high-volume shuttling, and door-delivery services.
Monitor shipment and container status, providing timely updates to customers and internal teams.
Coordinate import/export delivery orders and work with marine terminals, rail ramps, and depot operations.
Resolve transportation delays, service issues, and customer concerns.
Manage billing, accounts payable, and accounts receivable for assigned accounts.
Develop new business opportunities and participate in customer retention initiatives.
Prepare weekly productivity reports and monitor carrier performance.
Assist with proposals and presentations for prospective and existing customers.
Ensure carrier compliance with insurance, safety, and applicable transportation regulations.
Identify market trends, pricing opportunities, and process improvements.
Required Qualifications & Experience
Minimum 4 years of long-haul (over-the-road) freight brokerage experience required.
Minimum 5 years of drayage booking experience required.
3+ years of customer service and problem-solving experience in trucking, transportation, or a related industry.
2+ years of billing or accounts receivable experience preferred.
Strong understanding of truckload and LTL freight, including lane pricing, spot and contract rates, and accessorial charges.
Experience negotiating carrier rates and utilizing load boards such as DAT and Truckstop.
Thorough understanding of the intermodal supply chain, including drayage, marine terminals, and rail ramp operations.
Experience working with customer contracts and transportation management systems (TMS).
Advanced Microsoft Excel skills and the ability to work across multiple computer platforms.
Certified Transportation Broker (CTB) certification preferred.
Skills & Abilities
Excellent customer service, communication, and negotiation skills.
Strong organizational skills and attention to detail.
Ability to manage multiple accounts, projects, and deadlines simultaneously.
Effective problem-solving skills and ability to work independently.
Ability to work in a fast-paced environment and respond quickly to changing transportation needs.
Strong written and verbal communication skills.
Ability to build and maintain productive relationships with customers and carriers.
Schedule & Working Conditions
Schedule generally aligned with port operating hours, typically early morning through early evening.
Must be available to monitor and respond to customer and operational needs outside standard business hours, including occasional evenings and weekends.
Schedule flexibility is necessary due to vessel arrivals, port gate schedules, and customer requirements.
Primarily office-based, requiring extended periods working at a computer.
If you have a strong background in freight brokerage, drayage, and transportation account management, we encourage you to apply!